Store Manager

From its origins in New York in 2002, rag & bone instantaneously distinguished itself by combining British heritage with directional, modern design. Today, the brand has become synonymous with innately wearable clothing that innovatively melds classic tailoring with an edgy yet understated New York aesthetic. At rag & bone, we are on the pursuit of perfection from the product we produce to the people we collaborate with, and the environment we work in.  We are currently looking for a Store Manager to join our DFO Homebush Store.

Store Management is responsible for representing the brand by embodying the rag and bone culture, customer experience, and lifestyle. They are responsible for managing the store's operational execution, ensuring exceptional customer experiences, and driving profitable top-line sales growth. Additionally, they coach and develop all sales supervisors and assistants while creating an environment in which all team members are able to collaborate in order to consistently deliver best-in-class customer experiences.

Key Responsibilities:

Customer Experience & Sales Leadership

• Display best-in-class customer service techniques and build customer loyalty through clienteling and meaningful sales interactions.

• Ensure all team members consistently deliver exceptional service and embody a client-centric mindset.

• Encourage and recognise opportunities for team selling and loyalty-building.

• Maintain strong product knowledge and ensure all staff are well-informed and able to communicate product details confidently.

• Model and instil the Rag & Bone brand philosophy, aesthetic, and lifestyle.

Team Management & Development

• Coach and develop sales assistants & supervisors to meet and exceed store goals.

• Delegate tasks appropriately to ensure operational efficiency and employee growth.

• Provide ongoing feedback, coaching, and performance counselling to all team members.

• Lead recruitment, onboarding, training, and development of staff.

• Foster a positive, inclusive, professional, and fun store culture.

Store Operations & Visual Execution

• Demonstrate and train staff on all aspects of store operations, from register procedures to stock room management.

• Work with Visual Merchandising and Buying teams to optimise product assortment and store presentation based on customer demographics and trends.

Business Strategy & Performance

• Collaborate with the Area Manager and cross-functional teams to execute brand initiatives and promotions effectively.

• Create and manage the execution of business plans that drive store performance and customer engagement.

• Consistently act in alignment with the core values of rag & bone.

About you:

• 2+ years of experience in retail management, ideally within fashion or apparel.

• Proven ability to lead a high-performing team to achieve sales targets, KPIs, and deliver exceptional customer experiences.

• Strong leadership, coaching, and communication skills that inspire a positive, client-centric team culture.

• Confident in managing all aspects of store operations—from clienteling and cash handling to stockroom procedures and visual merchandising.

• Organised, detail-oriented, and proactive in problem-solving, with the ability to analyse business data to drive results.

• Passionate about fashion, brand storytelling, and a deep understanding of consumer trends and preferences.

What we offer:

• Exciting opportunity to be a part of a global fashion brand

• Fantastic staff discounts with up to 50% off rag & bone in-store and online

• Career development opportunities

Join Our Team: 

Are you a motivated individual with a passion for fashion and a commitment to delivering outstanding customer service? At rag & bone, we are pursuing perfection, and we invite you to join our team! Apply now to become part of an exciting environment and elevate your retail career with a globally recognised fashion brand.

We would like to thank you for your application and wish to advise that only short-listed candidates will be contacted.