Medical Receptionist

Company Description Emerald Cardiac is a specialist cardiology practice dedicated to delivering high-quality, patient-centered heart care in Gregory Hills, NSW. The practice brings together experienced cardiologists, sonographers, and healthcare professionals who use advanced diagnostic technology to provide accurate results and timely treatment. Emerald Cardiac offers a comprehensive range of cardiac services, including echocardiography, stress echocardiography, Holter monitoring, ECG and cardiac assessments, and specialist cardiology consultations. The clinic emphasizes accessibility with a convenient location and parking, excellence in care, strong collaboration with referring GPs and healthcare providers, and clear, compassionate communication with patients. Emerald Cardiac is committed to supporting both patients and healthcare partners in their journey to better heart health.Role Description The Medical Receptionist at Emerald Cardiac is a casual, on-site role based in Gregory Hills, NSW. This position is responsible for greeting patients, managing check-in and check-out processes, and maintaining a welcoming and professional front desk environment. Day-to-day tasks include answering phone calls, handling inquiries, scheduling and confirming appointments, managing patient records, and coordinating with clinical staff to ensure smooth patient flow. The Medical Receptionist also supports administrative processes, verifies patient details, and maintains confidentiality in line with privacy and clinic policies. The role requires consistent communication with patients, referrers, and the internal team to support efficient and compassionate cardiac care.Qualifications Demonstrated experience in receptionist duties, including front desk management and patient-facing administrative support.Proficiency in appointment scheduling and managing bookings in medical or allied health practice systems.Strong phone etiquette and professional communication skills for handling patient and referrer inquiries.Understanding of medical terminology and familiarity with medical office procedures and workflows.Excellent organizational skills, attention to detail, and ability to manage multiple tasks in a busy clinical environment.Commitment to patient-centered service, confidentiality, and respectful communication with diverse individuals.Competence with basic computer applications (e.g., practice management software, email, word processing).Previous experience in a cardiology or specialist medical practice is an advantage; relevant healthcare administration training or certification is beneficial.