E-commerce & IT Systems Specialist

About the role

We are a growing Australian e-commerce and retail business looking for a hands-on and forward-thinking E-commerce Systems & AI Specialist to support and continuously improve our technology environment. While the position includes day-to-day IT and systems support, a major focus of the role will be to research, evaluate and implement AI and automation solutions that can improve productivity, reduce repetitive work and help different departments operate more efficiently. You will work across e-commerce, inventory, customer service, marketing, finance, warehousing and operations to understand existing processes, identify problems and explore how AI, automation and better technology can provide practical solutions.

Key responsibilities

• Actively research new AI tools, platforms and automation technologies relevant to e-commerce and business operations and keep up to date with developments in AI

• Work with different departments to understand repetitive, inefficient or manual processes and identify opportunities where AI or automation could improve productivity, accuracy, customer experience or decision-making

• Research and compare different solutions based on functionality, reliability, integration capability, security, cost and expected business benefit

• Conduct trials and proof-of-concept testing before recommending implementation

• Present recommendations to management in a clear and practical manner

• Implement or coordinate approved AI and automation solutions and measure results after implementation

• Maintain and provide technical support for the company's Shopify websites, troubleshoot Shopify apps, integrations, product data and system issues

• Provide technical and systems support to help maintain accurate and reliable inventory information, troubleshoot inventory system issues and monitor stock synchronisation between Shopify, inventory systems, warehouses and other platforms

• Extract, organise and analyse data from different business systems and support management with sales, inventory, operational and performance reporting

• Provide day-to-day IT and systems support to employees, troubleshoot hardware, software, email, network and system issues, manage user accounts, permissions and system access

• Train employees from different departments on company systems, software and approved AI tools and develop clear user guides, SOPs and training materials

About you

• Minimum 2 years of relevant working experience, preferably within an e-commerce, retail or technology-driven business

• Hands-on experience with Shopify and e-commerce systems

• Strong general IT and systems troubleshooting skills

• Good understanding of business systems and data flows

• Strong analytical and problem-solving skills

• Strong Excel / Google Sheets skills

• Ability to communicate technical concepts clearly to non-technical employees

• Ability to research and learn new technology independently

• Strong attention to detail and organisational skills

• Genuine interest in AI, automation and emerging technology with ability to actively research new AI tools and experiment with technology

Benefits

• A full-time role in a growing Australian e-commerce business

• The opportunity to take a leading role in the company's AI and automation initiatives

• Freedom to research, test and recommend new technology solutions

• Exposure to e-commerce, inventory, marketing, data and operational systems

• The opportunity to see your technology initiatives implemented across real business operations

• Long-term career development as the company's technology and AI capabilities continue to grow