Administration Support

The Community Information Centre Townsville (CIC) provides a free comprehensive information service to the Townsville community, supported by dedicated volunteers who staff the service five days a week and at special events. Volunteers contribute across multiple areas including welcome packs, directories, front‑desk operations, expos, book crossing, online services and brochures.

The administration role supports customer service and the daily operations of the organisation.

**Some key duties include:**

- Customer Service and assisting community members with enquiries at the front desk and by phone.
- Updating, inputting and editing information in CIC databases and publications.
- General office tasks such as typing, photocopying, filing and light cleaning.

**Additional duties you may be interested in:**

- Organising brochures, checking noticeboards, social media and newspapers for new information.
- Supporting events by staffing information stalls.
- Updating, inputting and editing information in CIC databases and publications.
- Support on managing the different services we offer within the organisation - individual tasks and projects you would like to manage.

Volunteering with CIC means joining a social, supportive and inclusive team. We celebrate special days together, enjoy regular pot‑luck gatherings, and create a welcoming space where everyone feels valued. Training is provided where needed, so whether you’re looking to upskill or give back to the community, you’ll be supported every step of the way. If you’d love to be part of a positive, community‑focused atmosphere, get in contact today.

** Category **
Community Services

** Commitment **
Regular - more than 6 months

** Type Of Work **
Administration & Office Management,Companionship & Social Support,

** Time Required **
We offer flexible volunteer shifts, and you can choose the days that suit your schedule. You can either choose a whole day or split a shift to the two available options:
8:30am – 1:00pm
1:00pm – 4:00pm

You’re welcome to volunteer short‑term (for a few weeks or months) or ongoing, depending on what works for you.
We are also an approved organisation for Centrelink mutual obligation hours, so volunteers wishing to meet their requirements are very welcome.

** Training **
Training is provided through our Connect Team online modules, tailored to each volunteer. Face‑to‑face training is available if preferred. A full induction is completed at commencement, with ongoing support from our team to help you feel confident in your role.