Desktop Support Engineer

Zetta | Perth, WA
Full-time, permanent | Hybrid working | $80,000–$88,000 + super

You didn’t start a career in IT to sit behind a ticket queue with nobody explaining the “why”.

At Zetta, you’ll have real client contact, varied technical work, and a supportive team behind you. We’re looking for two capable and personable Desktop Support Engineers to help Perth organisations stay productive, secure and well supported.

You’ll be a trusted first point of contact for clients—solving everyday technology issues, communicating clearly, and building the relationships that make clients call Zetta first.

As a Desktop Support Engineer, you will provide Level 1 and Level 2 support to Zetta clients across Perth. Your work will include a mix of remote support, office-based work and client site visits.

You will:

• Provide desktop support across hardware, software, mobile devices and peripherals, both remotely and in person

• Manage and resolve incidents and service requests through our ticketing system, meeting agreed service levels

• Support Windows 10/11 and Microsoft 365 environments, including user administration, Active Directory and account setup

• Troubleshoot printers, endpoint devices, connectivity and basic network issues

• Complete onboarding and offboarding tasks, device imaging and asset management

• Visit client sites across the Perth metro area when face-to-face support is the right solution

• Escalate complex issues to senior engineers with useful notes and appropriate troubleshooting already completed

• Document fixes, processes and recurring issues so the whole team can work smarter

• Deliver friendly, reliable support that helps clients feel confident with their technology

You enjoy solving problems, communicating with people and seeing an issue through to a good outcome. You are organised, curious and comfortable working in a client-facing environment where no two days are quite the same.

You will ideally have:

• Experience in desktop support, helpdesk, service desk or a similar IT support position

• Experience in an MSP, IT services or other client-facing environment, highly regarded

• Sound troubleshooting skills across Windows, Microsoft 365, printers, mobile devices and basic networking

• Experience with user provisioning, Active Directory and endpoint/device setup

• Clear and patient communication skills—you can explain technical matters without making people feel silly

• A proactive approach to documentation, ownership and continual improvement

• A current driver’s licence and the ability to travel to client sites across metropolitan Perth

• Unrestricted ongoing working rights in Australia; Australian citizenship or permanent residency is required for this role due to some client contract requirements

CompTIA A+, Microsoft Fundamentals or relevant Microsoft certifications are beneficial, but we care just as much about how you think, how you communicate and how you treat people.

• Salary of $80,000–$88,000 plus superannuation, depending on experience

• Permanent full-time role with a stable, established WA business

• Genuine hybrid working arrangements, with a mix of home, office and client-site work

• A supportive team that shares knowledge and has each other’s backs

• Professional development support, including relevant certifications and further study

• Varied work across a broad range of Perth organisations and technology environments

• A role where you can build your technical capability and progress your IT career

Zetta is a WA-owned managed IT services business that has supported local organisations for more than 20 years.

We help clients navigate technology with practical advice, dependable delivery and people who take ownership. We are ISO 9001 and ISO 27001 certified, a Microsoft Partner, and proud of the long-term relationships we have built with clients across Western Australia.

Our values guide how we work:

• Own It — We do what we say and follow through

• Play as a Team — We care, leave egos aside and support each other

• Enjoy Our Journey — We bring energy, passion and celebrate progress

• Do the Right Thing — We act with integrity, even when nobody is watching

• Improve and Stay Curious — We keep learning, welcome change and look for better ways to work

If you want a role where your technical skills, judgement and people skills all matter, we would love to hear from you.

Apply now with your CV and a short note about why this role interests you.