Outbound Customer Engagement Specialist

Velflex – www.velflex.com.au

Garment decoration / Heat Printing specialists

What you’ll be doing.

• Re-engaging old, inactive and lapsed customers
• Building and maintaining relationships with active customers
• Identifying opportunities to increase customer spend through better product education
• Supporting our BDM with lead research, customer lists and opportunity development
• Reaching out to prospective customers by phone and email
• Following up quotes, samples, enquiries and previous orders
• Helping customers choose the right transfer product for their job
• Booking phone calls, virtual meetings and occasional local customer visits
• Maintaining accurate customer records and follow-up activity in NetSuite and HubSpot
• Preparing quotes and supporting order processing when required
• Working closely with Customer Service, Pre-press, Production, Dispatch and Management

What we’re looking for.

Someone who enjoys chasing opportunity, building relationships and following through properly.

• Confident and charismatic on the phone
• Comfortable making outbound calls and starting conversations
• Commercially minded without being pushy
• Organised and disciplined with follow-up
• Resilient when customers are busy or not ready to buy
• A strong communicator by phone and email
• Curious enough to ask good questions and understand customer needs
• Comfortable working with customer lists, CRM systems and sales activity tracking
• Able to build trust with customers over time
• Motivated by growth, targets and creating momentum
• A team player who works closely with sales, customer service and production