Rostering Coordinator

About the role:

As a Rostering Coordinator, you will play an important role in ensuring our clients receive the right support, from the right people, at the right time.

You will be responsible for coordinating our frontline workforce, managing rosters and ensuring appropriate coverage for our clients. You will also identify and allocate suitably skilled staff based on individual client requirements, while building strong relationships with both clients and team members.

What we can offer:

• 6 Month Fixed-Term Contract
• ASAP Start
• 9:00am-5:00pm Monday to Friday (Full-Time)
• Hybrid Work Arrangement (2 days in Mulgrave Head Office/3 days WFH)
• Working within a supportive and collaborative team environment
• A rewarding role where your work directly contributes to quality client care
  
  

Key Responsibilities:

• Coordinate and manage staff rosters to ensure appropriate coverage
• Respond promptly and effectively to staffing and scheduling needs
• Build and maintain relationships with care staff, clients and key stakeholders
• Problem-solve staffing and operational challenges as they arise
• Maintain a high level of professionalism, confidentiality and integrity in all aspects of the role
  
  

Requirements:

• Experience in customer service, specifically in rostering or care coordination preferred
• Excellent verbal and written communication skills
• Strong interpersonal, negotiation and relationship management skills
• A willingness and enthusiasm to learn and take on new challenges
• Excellent problem-solving skills, with the ability to prioritise competing tasks and meet deadlines
• Proficiency in Microsoft Word and Excel – Salesforce experience is highly regarded
• Availability to work over the Christmas Holiday period is necessary

To APPLY
If this sounds like the ideal role for you and you have the skills and experience we’re looking for, we’d love to hear from you. So, don’t delay, apply today.