International Associate Applications Service Manager

About The Clorox Company

Clorox Australia and New Zealand is part of The Clorox Company - a global consumer goods company that employs more than 9000 employees around the world, manufactures in more than two dozen countries and markets in more than 100 countries. Being part of a leading global company gives us a rich history and access to a wide network of global internal resources. 

We have some leading household brands such as:

     GLAD® food care and waste disposal products.

     GLAD To Be Green® sustainable food care and waste disposal products.

     Chux® cleaning cloths, sponges and scourers.

     Burt’s Bees® natural personal care products.

     GUMPTION® multi-purpose cleanser.

     Handy Andy® cleaner and disinfectant.

     Kingsford ® barbecue charcoal.

     Ever Clean® cat litter.

     Liquid-Plumr® drain cleaner.

More than 80% of our sales are generated from brands that hold the No. 1 or No. 2 market share positions in their categories.

Clorox Australia & New Zealand is powered by an innovative and collaborative team with over 100 professionals in Sales, Marketing, Finance, Supply Chain, Logistics, Customer Service, HR and IT who are passionate about our brands. 

To read more about Clorox, check out our Career’s Page:

https://www.thecloroxcompany.com/careers/

The International Associate Applications Service Manager is responsible for ensuring the end-to-end operational health, performance, and sustainability of applications and supporting systems. This role ensures service availability, security, and efficiency while partnering with business teams, global IT, and vendors to deliver scalable and stable solutions aligned with global standards. The role also drives continuous improvement, service lifecycle management, and operational excellence using ITIL, ITSM, and Agile methodologies.

Reporting to the IT Manager, International and HR Services based in the US.

What we look for:

Service Operations:

• Oversee day-to-day IT service operations including system health focusing on the daily delivery and support of technology services to maximize business value and minimize disruptions.

Stakeholder Management:

• Act as the primary point of contact and trusted advisor for business stakeholders across international markets. Facilitate stakeholder discussions to understand business priorities, manage expectations, communicate service performance, and identify opportunities for improvement. Advocate for business needs while balancing enterprise standards, governance requirements, and operational sustainability.

Service Transition:

• Lead the operational readiness and transition of new or enhanced services into production environments. Ensure changes are effectively evaluated, communicated, documented, and supported to minimize operational risk and maximize adoption. 

• Drive change management activities, ensuring stakeholders are informed and prepared for new capabilities and service enhancements.

Continuous Improvement & Delivery Enablement: 

• Champion a culture of service excellence, continuous improvement, and customer-centric delivery. 

• Partner with cross-functional teams using SAFe Agile methodologies to prioritize demand, improvements, and technical debt remediation activities. 

• Leverage service performance data, stakeholder feedback, and operational metrics to identify improvement opportunities and enhance business value. 

• Ensure localized solutions and initiatives align with global standards, governance requirements, and long-term supportability.

Key Skills, Abilities, And Experience Required

Years and Type of Experience

• Minimum 5 years of experience in IT, engineering, or technical operations.

• 3–4 years working across enterprise applications or multiple technical domains.

• Experience operating within complex global organizations and matrixed environments.

• Demonstrated experience leading service improvement initiatives and driving operational excellence.

Technical & Analytical Skills

• Strong knowledge of ITIL / ITSM frameworks and service management practices.

• Experience managing enterprise applications. (ERP systems such as NetSuite preferred)

• Understanding of Agile methodologies (e.g., SAFe framework).

• Ability to analyze business requirements and translate into technical solutions.

• Familiarity with system lifecycle management, monitoring tools, and IT infrastructure.

Leadership, Stakeholder & Business Skills

• Exceptional stakeholder management, relationship-building, and influencing skills across all organizational levels.

• Proven ability to lead through influence in a matrixed environment and drive alignment among diverse stakeholder groups at all levels of the organisation.

• Strong communication, facilitation, and executive presentation skills.

• Demonstrated ability to manage competing priorities while maintaining focus on business outcomes and customer satisfaction.

• Strong problem-solving, decision-making, and organizational skills.

• Ability to lead cross-functional teams, vendor partners, and improvement initiatives without direct authority.

• Customer-focused mindset with a passion for service excellence and continuous improvement.

• Adaptability and resilience in dynamic, fast-paced, and evolving business environments.

Education Level / Degree

• Tertiary qualifications in Information Technology, Computer Science, Software Engineering, Information Systems or a related field; or equivalent demonstrated experience.