Operational Assurance Specialist

Crown Currency Exchange has spent 20 years turning foreign currency into unforgettable travel moments - 195 countries, 65+ stores, Australia's largest range always on hand.

Behind every one of those transactions sits a store that must get the detail right: the transaction, the safe, the count, AML/CTF obligations and a first-class customer experience. We are looking for someone to walk into our stores and support our staff deliver exceptional service, compliantly.

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About the role

You will own operational assurance across 23 stores in Victoria, Western Australia, South Australia, and Tasmania. Each month you visit your stores, run a Quality Assurance Review, complete a full cash count, and test how the store is tracking against Crown policy and our regulatory obligations. Upon completion of each review, you will sit down with the Store Manager, explain what you found, agree the fix, and follow it through.

What you’ll love

• This is a critical role and forms part of the leadership team
• Watch Store Managers in your region grow
• Get Travel Perks – Enjoy exclusive currency discounts for you and your family.
• Work in a high performing supportive team
• Ability to work flexibly

What you will be doing

               Assurance and risk

• Run monthly Quality Assurance Reviews across your assigned stores
• Complete monthly full cash counts, investigate variances, and escalate where required
• Review OH&S practices and flag risks with recommended actions
• Check security protocols on every visit: safe access, alarm procedures, CCTV
• Escalate systemic, unresolved, or high-risk breaches to the National Operations and Capability Leader

               Compliance

• Monitor store compliance with AML/CTF, TTR, Privacy and AUSTRAC requirements
• Identify operational risks and policy gaps, and recommend the fix
• Roll out new and updated policies and procedures across your region
• Keep accurate documentation for QARs, cash counts, OH&S and other assurance processes

               Coaching and capability

• Deliver clear feedback to Store Managers after every review and confirm corrective actions land
• Coach new store leaders through Crown's operational and risk expectations during onboarding
• Champion the Crown Sales Process so store execution meets both commercial and compliance obligations

               Reporting and insight

• Submit detailed reports after each in-store review
• Track trends, repeat issues and opportunities for systemic improvement
• Work confidently across Crown's systems

               National projects

• Lead pilot activities and test new processes for Crown's National Retail Plan
• Partner with National Operations to improve systems, policy and process

What you will bring

• Experience in retail operations, audit, risk or compliance, ideally across a multi-site network
• Working knowledge of AML/CTF and AUSTRAC obligations
• Cash handling and reconciliation experience
• The ability to deliver honest feedback
• Strong written reporting: clear, accurate, on time
• A current driver licence and willingness to travel across four states
• Able to travel interstate stores quarterly

If you’re interested, we’d love to hear from you! Apply with your up-to-date Resume and Cover Letter detailing what you can bring to the role.