General Manager

About the role

Middle Green Sports is seeking an experienced General Manager to lead operations at our Greenbank, QLD location. This is a full-time position where you will be responsible for the strategic direction, day-to-day operations, and overall performance of the facility. As General Manager, you will oversee all aspects of the business, from staff management and customer service to financial performance and facility maintenance. This role is pivotal in delivering exceptional experiences to our members and guests whilst ensuring the business achieves its objectives and maintains profitability.

Key responsibilities

1. Overseeing all operational aspects of the facility, ensuring smooth day-to-day functioning and adherence to company standards

2. Managing and developing the team, including recruitment, training, performance management, and fostering a positive workplace culture

3. Setting and monitoring financial targets, managing budgets, and driving revenue growth through strategic initiatives

4. Ensuring outstanding customer service standards are maintained and responding to member feedback and concerns

5. Maintaining the facility to the highest standards, managing maintenance schedules and coordinating repairs

6. Developing and implementing marketing strategies to attract and retain members

7. Ensuring compliance with all relevant health, safety, and regulatory requirements

8. Building and maintaining strong relationships with members, staff, and stakeholders

9. Analysing business performance metrics and implementing continuous improvement strategies

10. Representing Middle Green Sports in the local community and building brand awareness

What we're looking for

1. Proven experience in a General Management role, preferably within the hospitality, leisure, sports or similar service industry

2. Strong leadership and people management skills with the ability to motivate and develop teams

3. Demonstrated financial acumen and experience in budget management, P&L responsibility, and revenue optimisation

4. Excellent customer service orientation and proven ability to build member loyalty

5. Strong organisational and problem-solving skills with the ability to manage multiple priorities

6. Knowledge of health, safety, and compliance regulations relevant to hospitality, sports and leisure facilities

7. Excellent communication and interpersonal skills

8. Experience in marketing and business development strategies

9. Proficiency with management software and reporting systems

10. A passion for hospitality and commitment to delivering exceptional experiences

11. Ideally, qualifications or experience in business management, hospitality management, or a related field

What we offer

Middle Green Sports is committed to supporting the success and wellbeing of our team. We offer a competitive salary package commensurate with experience, opportunities for professional development and career progression, and a supportive work environment. We provide access to our facilities and wellness programmes to help you maintain a healthy work-life balance. You will be part of a dynamic organisation that values innovation, teamwork, and excellence. We are committed to creating an inclusive workplace and welcome applications from candidates of all backgrounds.

About us

Middle Green Sports is a leading sports and leisure facility dedicated to providing outstanding services and experiences to our members and guests. We are committed to promoting active, healthy lifestyles and fostering a welcoming community. Our facility offers a range of sporting and recreational activities, and we pride ourselves on maintaining high standards of service, safety, and member satisfaction. At Middle Green Sports, we believe in investing in our people, our facilities, and our community, creating a vibrant hub for sports and wellness.

Apply now

If you are an experienced General Manager with a passion for delivering excellence in a hospitality or sports environment, we would like to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role.