Senior Product Designer

Senior Product Designer

Full-Time Temporary up to 12 months

Salary Range $129,464 - $142,665pa + super

Location flexible across Revenue NSW offices with hybrid working

As a Senior Product Designer, you will play a key role in shaping user-centered digital products that meet customer needs and deliver real public value. Working as part of a collaborative project delivery team, you will lead the design process across discovery, framing, and delivery phases - from research and ideation through to wireframes, prototypes, and final interface designs.

In this role, you will also provide guidance and direction to project and development teams, ensuring consistent, accessible, and high-quality digital experiences. You will champion best practices in UX/UI design, human-centered design, and accessibility, while collaborating with stakeholders across government to drive innovation and improve services.


In this role you will also take on additional responsibilities of a UI / UX Business Analyst and assist with requirement gathering as needed by the project/s.


Key accountabilities:

• Work closely with delivery lead, developers, service designers, and subject matter experts to co-design intuitive, customer-focused solutions that align with business and policy objectives.
• Lead the end-to-end design process for digital products and services, including research, journey mapping, wireframing, prototyping, testing, and high-fidelity UI design.
• Develop viable and sustainable solutions within technical constraints and brand and design system guidelines that align customer needs and business requirements.
• Stay up to date with the best user research practices, including User Interaction (UI), accessibility guidelines, and visual design practices.
• Provide expert, specialist advice to product teams, departments, and stakeholders on best practice innovations and trends in human-centered design (HCD), content, accessibility, usability, and user research practices.
• Provide advice and guidance to local and partner development teams to ensure compliance with the department's design system standards and guidelines.

To be successful in the role you will demonstrate:

• Tertiary qualifications in design, interaction design, information technology or a related discipline, or equivalent experience.
• A strong portfolio demonstrating your ability to design intuitive and accessible web or mobile interfaces, ideally for complex or service-oriented environments.
• Proficiency in tools such as Figma, Adobe XD, Sketch, and collaborative platforms like Miro or Confluence.
• Solid knowledge of Human-Centered Design (HCD) or Design Thinking methodologies.
• Demonstrated experience in journey mapping, wireframing, prototyping, and user testing.
• Familiarity with Web Content Accessibility Guidelines (WCAG) and a strong understanding of inclusive design principles.
• Excellent communication and collaboration skills, with the ability to present design decisions clearly to both technical and non-technical audiences.
• Experience working in Agile or iterative delivery environments.
• Ability to take on additional responsibilities of a UI / UX Business Analyst and assist with gathering requirements, when required

Please submit your CV (maximum 5 pages) and a cover letter (maximum 1 page) outlining how your skills and experience are aligned to the role.
For enquiries regarding this position, please contact ••••@customerservice.nsw.gov.au.


About Revenue NSW
Revenue NSW is the state's principal revenue management agency and is part of the Department of Customer Service.

Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000 businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through modern, user-centred digital solutions.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners.


Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:

• Flexible office location across NSW
• Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
• Accrued Days Off (days in lieu) in addition to Annual Leave
• Ongoing access to industry approved self-learning tools
• Career agility including opportunities to work on different programs
• The opportunity for meaningful work that matters to all of us in NSW
• Corporate wellbeing programs with access to Fitness passport

Ready to make a difference? Apply now and be part of a team that's shaping the future of digital services in NSW.


If you don't meet all the criteria, but still believe you could succeed in this role, please still apply - we'd love to hear from you.



Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Neha Bajaj via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 4th September 2026, Friday at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

For more information, please visit


Information on some of the different types of disabilities

Information on adjustments available for the recruitment process