Customer Care Consultant - Carole Park, QLD

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast‑paced environment where no two days are the same? Join Blackwoods as a Customer Care Consultant and become the friendly, solutions‑focused voice our customers rely on.

Your Opportunity

As a Customer Care Consultant, you’ll be the face of our business, supporting customers across Australia through our call centre. You’ll provide timely, high‑quality service and help customers find the right solutions from our extensive product range while contributing to sales and delivering on our Customer Promise.

From solving customer queries to identifying future sales opportunities, your work will make a real difference to the customer experience.

What You’ll Be Doing

Manage sales, service and backorder enquiries, aiming for first‑call resolutionBuild strong relationships with customers, Account Managers and internal teamsUse questioning techniques and systems (FOCUS) to provide the best product and service solutionsIdentify future sales or cross‑selling opportunitiesSupport team members and contribute to group projectsSeek ways to improve processes and create efficienciesMaintain compliance with all legal, ethical, HSE and internal standards

What You’ll Bring

Previous experience in customer service or a call centre (industrial supply/trade knowledge is an advantage)Strong communication skills and a proactive approach to problem‑solvingAbility to work well in a team and foster positive relationshipsComputer literacy (Windows, telephony systems)Strong commercial acumen and ability to analyse and solve customer issuesFriendly, customer‑focused attitude and commitment to high service standards

What's In It For You

Permanent role, incentives & Wesfarmers share plansExclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partnersContinuous training and career development opportunities Team events, celebrations, award recognition and prizesEmployee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!Refer-A-Friend program – earn up to $2,000 for each referral!Generous paid parental leave policyFree onsite parking and more!

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.