ServiceNow Solution Architect

Company description:

ATTURRA OPERATIONS PTY LTD

Job description:

What you'll be doing

Atturra is seeking an experienced and motivated ServiceNow Platform Architect to join our growing ServiceNow practice.

This role is ideal for a certified ServiceNow architect who is passionate about helping organisations move beyond traditional ITSM and leverage the platform to design and deliver end-to-end workflows across their entire business and technology landscape.

You will operate as a senior technical leader, combining hands-on delivery with architecture ownership and pre-sales solutioning. While this role aligns to a principal-level capability, we are open to individuals who may have taken different paths to get there — particularly those with strong architectural thinking, curiosity, and a desire to grow.

Responsibilities:

• Act as the technical design authority for ServiceNow implementations, owning end-to-end solution architecture including platform security
• Design scalable, secure, and maintainable solutions aligned to:

- ServiceNow best practices and roadmap

- Customer enterprise architecture standards

- Government and regulatory requirements

• Own architectural decisions across:

- Data models

- Integrations

- CMDB

- Security and access controls

- Performance and scalability

Hands-On Delivery

• Contribute directly to delivery, balancing architecture leadership with hands-on implementation
• Ensure solutions are practical, implementable, and aligned to real customer outcomes

Enterprise Workflow Design

• Help customers design and implement workflows that extend across both business and technology domains
• Move beyond ITSM and support adoption across broader ServiceNow capabilities and enterprise use cases
• Translate business challenges into platform-enabled solutions that deliver measurable value

Customer Engagement & Co-Design

• Lead requirements and co-design workshops with business and technical stakeholders
• Translate customer needs into clear, implementable solution designs
• Operate as a trusted technical advisor to senior stakeholders

Pre-Sales & Solutioning

• Contribute to pre-sales activities including:

- Solution architecture designs

- Technical inputs to proposals and estimates

- Customer presentations and bids

• Support the shaping of solutions that align to customer outcomes and Atturra capabilities

Quality & Security Ownership

• Ensure solutions meet defined quality standards and architectural guardrails
• Identify and mitigate technical and security risks early in the delivery lifecycle

Practice Contribution & Mentoring

• Support the growth and maturity of the ServiceNow practice through:

- Development of reusable assets and architectural patterns

- Coaching and mentoring of consultants and developers

• Contribute to a culture of technical excellence and continuous learning

Working Conditions:

• Australian Citizen
• Permanent full time or contract
• Open to all major locations e.g., Sydney/Canberra/Melbourne/Brisbane/Perth

What will make you successful in this role?

Core Capability

• Strong experience working on the ServiceNow platform in an architect or lead technical role
• Ability to balance architecture leadership with hands-on delivery
• Experience working in customer-facing consulting environments
• Strong facilitation skills for requirements and co-design workshops

Architectural Thinking

• Deep understanding of:

- ServiceNow platform architecture

- Integrations and data modelling

- Security, performance, and scalability

• Ability to design solutions that connect workflows across enterprise systems and functions

Mindset & Approach

• A platform-first thinker who sees ServiceNow as more than ITSM
• Passion for helping customers transform how work gets done
• Strong communication skills and ability to engage diverse stakeholders
• Growth mindset with a willingness to continue developing capability

Mandatory Requirement:

• ServiceNow Certified Technical Architect (CTA)

Highly Desirable:

• Experience with ServiceNow NowCreate methodology
• Experience across one or more of:

- Customer Service Management (CSM)

- Public Sector Digital Services (PSDS)

- Core Business Suite (CBS)

- Workflow Data Fabric (WDF)

• Exposure to government or highly regulated environments

Eligibility & Clearance:

• Australian Citizenship with an existing security clearance (e.g. Baseline or NV1) is highly desirable
• Permanent Residents will be considered

Why is this an exciting opportunity?

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions.

We currently have 1300+ professionals working across Australia, New Zealand, Singapore, Hong Kong, and USA who are using innovation to lead the way.

Our Cloud Business Solutions team specialises in strategy, migration, and proactive management across large enterprise and small-scale cloud deployments. We use a tailored approach to build scalable cloud solutions that modernise IT environments, enhance productivity, and ensure business continuity.

This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.

What our people say:

"We are working towards a very bright future."

"It's a company with vision and a promising future."

Why you'll love working here

Culture of possibility

At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices.

A strong set of company values

Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

Valuable employee benefits

• Employee benefits, recognition, and wellbeing platform
• Career growth via succession planning, internal promotions, and mentorship opportunities
• Ongoing investment in professional development through industry and technology certifications, and study assistance
• Mental health support through our Employee Assistance Program
• Support for family and caring responsibilities, including paid parental leave
• Employee referral program, with monetary incentives offered

Commitment to Diversity, Equity, and Inclusion

At Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds — including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups.

Supporting Australia's veterans

We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans' Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia's veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us.

What our people say:

"Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard."

How to apply

All applications must be submitted online via our Careers page. Late applications or those sent by email will not be prioritised. Please ensure your application is complete and that you have answered all required questions before submitting.

https://atturra.com/au-en/careers

Talent Pool
This recruitment process may also be used to create a talent pool for similar ongoing or temporary opportunities that may arise within the next 12 months.

Recruitment Agencies and Headhunters

Our Talent Acquisition team is managing this recruitment process and will reach out if additional support is required. Atturra only accepts referrals from agencies on our official supplier list via the Agency Portal. To participate, agencies must complete our procurement process, hold an approved fee agreement, and be formally invited by the Talent Acquisition team for a specific vacancy.

Submissions made outside of this process will not be considered. We also request that agencies do not contact Atturra employees outside the Talent Acquisition team regarding hiring matters.

Agencies interested in joining our official supplier list may send an expression of interest to talentacquisition@atturra.com. Please note, our supplier list is reviewed annually.

This document is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, key accountabilities, and skills of persons so classified. Management reserves the right to add or change the job and relevant percentage of accountabilities as required, in its sole discretion.