Patient Option Liaison Officer

The Role

An opportunity has become available for a Patient Option Liaison Officer to join Gold Coast Health (GCH) where the focus of our 14 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.

You will

• Lead in identifying, developing and implementing opportunities for the generation of revenue
• Follow up potential fee paying and compensable clients, complete revenue documentation and liaise with relevant finance staff
• Process and verification of invoice processing for patient billing
• Respond to complex customer enquiries and problem solve accordingly

About you

To be successful in this position you will require:

• Evidence of vaccination, or be able to be vaccinated against and remain vaccinated against - Measles, Mumps, Rubella, Varicella, Pertussis and Hepatitis B
• Tuberculosis screening, to identify if the tuberculosis vaccination may be required
• Declaration of serious discipline history must be disclosed
• Criminal History Screening will be required for new employees (GCH will cover cost)
• While not mandatory, experience working in the health sector in a hospital environmental is desirable.

Benefits

• Flexible work options
• Career Development
• Salary Packaging
• Modern Facilities
• Diverse Work Culture
• Research Opportunities
• 12.75% super
• 17.5% leave loading

Salary

• Permanent part time (38 hours per fortnight)
• Base salary ranging from $47.41 - $52.23 per hour

About Us

The role will work within a team of Patient Option Liaison Officers and Finance Officers to provide a highly customer focused service to ensure patients make an informed choice to be treated as a public or private patient and that all funding sources and revenue opportunities are identified.

About Gold Coast Health

• Nationally and internationally recognised location for innovative medical research and health care
• Annual operating budget exceeding $1.5 billion
• More than 1100 beds across three hospitals - Gold Coast University Hospital, Robina Hospital, Varsity Lakes Hospital and Robina and Southport Health Precincts
• Secondary and tertiary health services across more than 20 facilities
• Opportunity to combine professional advancement, job satisfaction and relaxation into one fulfilling lifestyle
• A workplace culture that encourages people to bring their whole selves to work so that they can perform at their best
• Committed to reflecting the diversity of the Gold Coast community and ensuring each staff member is included and feels like they belong

How to Apply

Click APPLY to submit your application by Thursday, 27 August 2026.

Gold Coast Health is committed to providing an accessible, inclusive work environment. Please contact the nominated person if you require any reasonable adjustments throughout this recruitment process.

Job Ad reference: GC690139

Please note: no third-party applications will be accepted.