Personal Cruise Consultant

Carnival Group is seeking a Personal Cruise Consultant to join our Holland America team in a fully remote role.

You’ll engage with new and existing guests, understand their travel needs, and guide them through our luxury cruise offerings—turning interest into confirmed bookings. Using a consultative sales approach, you’ll manage your own pipeline, follow up leads, and deliver exceptional customer experiences.

This is a target-driven role where strong relationship building, proactive follow-up, and a passion for delivering premium service will see you succeed. As a key brand ambassador, you’ll bring the Seabourn experience to life in every interaction.

Why You’ll Love Working With Us

At Carnival Group, we’re proud to offer a supportive, fun and rewarding workplace — one that recognises great work and helps our people grow. Enjoy a role packed with standout benefits, including:

🏠 Fully remote role
💼 Annual salary reviews linked to personal & company performance
⚓ Amazing travel perks — family & friends cruise discounts + partner airline & hotel deals
👨‍👩‍👧 Supportive parental leave for primary and non-primary carers
🌟 Reward & Recognition programs that celebrate your success
💚 A friendly, inclusive team who genuinely love what they do!

Your key responsibilities will include but are not limited to:

• Proactively engage with new and existing customers to generate bookings and meet sales targets

• Manage and follow up on leads, maintaining a strong and organised sales pipeline

• Deliver exceptional customer service, recommending the right cruise to suit each guest’s needs

• Build and maintain relationships to drive repeat business and customer loyalty

• Use effective sales techniques to upsell and cross-sell relevant products and experiences

• Accurately manage bookings and maintain up-to-date customer records in systems

• Apply brand messaging and promotions to maximise conversion and customer satisfaction

• Maintain a high level of professionalism in all customer interactions

 About You

You will have hands-on experience making outbound calls to drive customer sales, with a flair for customer service. You are passionate about sales and customer experience, with a background or strong interest in travel and tourism.

You’re confident building strong relationships over the phone, nurturing loyal and long-term guest connections. You are driven, focused, and motivated to achieve sales targets while delivering exceptional end-to-end service. Your outgoing personality and willingness to roll up your sleeves will set you apart.

To be successful in the role, you will demonstrate:

• 2+ years’ experience in a Contact Centre Sales or similar role

• Proven customer service and sales experience, including achieving/exceeding targets

• Strong communication skills (verbal and written)

• Ability to work autonomously and as part of a high-performing team

• Excellent organisation and prioritisation skills

• Confidence using MS Office and booking systems

• Strong attention to detail and administration skills

About Us

At Holland America, we deliver luxury cruise experiences to travellers seeking the very best. Known for our spacious and comfortable ships, award-winning service, exquisite dining, extensive activities and enrichment programs and compelling worldwide itineraries. Joining Holland America means becoming part of a premium brand that sets the standard for luxury travel.

Carnival Group is the world’s leading cruise travel company, proudly representing brands Princess Cruises, Cunard, Carnival Cruise Line, Holland America Line and Seabourn.

We are committed to creating an inclusive, flexible and fun workplace where individuality is embraced and collaboration thrives.

We welcome applications from all communities — including Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community, and people living with disability.

As part of our recruitment process, candidates may be required to undergo background checks including police checks, skills testing and reference checks.

🚢 Ready to set sail on your next career adventure?
If you’re a motivated, customer-focused team player who loves creating memorable guest experiences, apply today and help us shape unforgettable cruise holidays!