Program Manager - Community

Program Manager, Community Access

Lead people. Create opportunities. Make a meaningful difference.

Location: Moonah, Hobart TAS
Work Type: Full Time
Classification: Community Services & Development – Aged & Disability Support
Salary: SCHADS Award Level 5 plus Salary Packaging

Langford Support Services is looking for an experienced operational leader to lead our Community Access and Day Service programs.

This is an opportunity for someone who enjoys being close to service delivery, developing people and improving the way things are done.

As Program Manager, Community Access, you will lead Team Leaders and frontline teams to deliver high-quality, rights-based and person-centred supports that help people with disability build independence, develop skills, make meaningful connections and participate in their communities.

You will also have an important role in shaping the future of our Community Access services, looking beyond traditional activities and helping create genuine opportunities based on each participant's goals, interests and aspirations.

The Opportunity

Reporting to the Senior Program Manager, you will oversee the day-to-day delivery, quality and performance of Community Access and Day Services.

Your role will include:

• leading, coaching and developing Team Leaders and frontline teams

• maintaining a visible leadership presence across services

• promoting participant choice, control, independence and meaningful outcomes

• monitoring workforce performance, service utilisation, budgets and operational risks

• supporting workforce planning, recruitment and employee development

• overseeing quality, incidents, complaints, safeguarding and compliance

• building strong relationships with participants, families and community partners

• developing opportunities for employment, education, volunteering, recreation and social connection

• driving service improvement and challenging practices that no longer deliver value.

The role participates in Langford's on-call roster to provide after-hours operational support when required.

About You

You are an experienced leader who can develop people, set clear expectations and build a positive and accountable culture.

You can balance people, participant outcomes, quality and operational performance, make sound decisions and use information to identify where improvement is needed.

Experience in disability services will be highly regarded; however, we also welcome leaders from community services, health, mental health, aged care or other complex service environments.

What You'll Bring

• Diploma or tertiary qualification in a relevant discipline, or equivalent demonstrated experience

• experience leading operational teams and developing frontline leaders

• strong coaching and performance management capability

• experience managing budgets, workforce resources and operational performance

• strong communication, problem-solving and decision-making skills

• commitment to person-centred, rights-based practice and continuous improvement.

Experience in Community Access, day services or community participation programs and knowledge of the NDIS Practice Standards, Active Support or Frontline Practice Leadership will be highly regarded.

Why Join Langford?

Langford is a Tasmanian not-for-profit and registered NDIS provider committed to improving participant outcomes and strengthening the way we deliver services.

Guided by our values Committed, Innovative and True, this is an opportunity to lead great teams, influence the future of Community Access and create better opportunities for people with disability.

What You'll Need

You will require, or need to be able to obtain:

• Working with Vulnerable People Registration

• NDIS Worker Screening Clearance

• National Police Check

• current driver's licence.

Interested?

If you want to develop great teams, improve services and create better opportunities for people with disability, we'd love to hear from you.

Click Quick Apply and submit your résumé and a brief cover letter outlining what you would bring to the role.

For enquiries or a copy of the Position Description, email ••••@langford.org.au. Please do not submit applications via email.

Langford Support Services is an equal opportunity employer and welcomes applications from people of diverse backgrounds.

In accordance with our Recruitment, Selection & Probation Policy, applicants must disclose personal relationships with current Langford employees. Relatives cannot work within the same site or department.