Operations Associate

The Mission: Why Join Us?Orange Connex is a global logistics power player, but in Australia, we are in an aggressive "Build" phase. After successfully establishing our eBay fulfillment ecosystem, we are now launching a dedicated Domestic Shipping business.
Our goal?To become the primary choice for Australian e-commerce sellers—offering a tech-first, reliable, and human-led solution.This is a unique opportunity to be part of a foundation team. As one of our first domestic hires, you will be integral in establishing our local operations in the market.
The Role: What You’ll Do.Build the Blueprint: Design, document, and implement scalable operational processes from scratch.Data & Insights: Own our operational reporting. You’ll help build dashboards to track KPIs, identify bottlenecks, and provide data-backed recommendations to leadership.Stakeholder Management: Act as a key point of contact for external partners and logistics providers, ensuring service level agreements (SLAs) are met.Customer Advocacy: Step in to handle complex escalations, ensuring a premium experience for our users while identifying the root cause to prevent future issues.Operational Agility: Support the wider team on ad-hoc projects—whether it's testing a new system feature or helping coordinate a local launch event.
Who You AreA Process Architect: You have a knack for turning chaos into order. You love clear documentation and efficient workflows.Data-Fluent: You are highly proficient in Excel/Google Sheets and feel comfortable using data to tell a story or solve a problem.A Natural Problem Solver: When an escalation hits your desk, you don’t just fix the immediate issue; you look for the systemic fix and communicate.Startup Mindset: You are comfortable with ambiguity, thrive in a fast-paced environment, and aren't afraid to roll up your sleeves to do whatever needs to be done.Strong Communicator: You can navigate difficult conversations with suppliers and customers with empathy and professionalism.International Navigator: You are comfortable working across time zones and cultures, effectively communicating local Australian needs to global stakeholders.
Requirements2+ years of experience in operations, logistics, or a high-growth startup environment.Proven track record of building reports and using data to drive operational improvements.Excellent written and verbal communication skills.Experience with CRM or logistics management software is a plus.
The PerksCompetitive Compensation: High-tier base salary plus a performance bonus that rewards growth.Hybrid Freedom: We focus on outcomes, not office hours. Work from home or our modern hubs.Influence: Your feedback isn't just "noted"—it’s the roadmap. Help build the shipping product you’ve always wanted to sell.Global Trajectory: Start small, grow fast. Career progression within our international network is wide open.
Note to ApplicantsStudies show that some candidates only apply if they meet every role requirement. At Orange Connex, we’re looking for innovators. If you think you’d be a great fit for the role, even if your professional background doesn't perfectly align with every point, we encourage you to apply or send us a note.Applicants must hold valid Australian work rights (e.g., Australian/NZ Citizenship, Permanent Residency, or a valid working visa). Please note that we are unable to provide visa sponsorship for this position at this time.