IT Operations Manager

About Tate

Tate is a leader in data centre infrastructure solutions. Tate's expertise spans cooling solutions, containment systems, structural ceilings, and raised access flooring, helping customers deliver complex data centre projects safely, efficiently, and at scale.

About the role

The IT Operations Manager will lead the management and optimisation of Tate's business systems and technology operations across the APAC region. Approximately 60% of the role is focused on ERP, business applications, reporting, and process improvement, with the remaining 40% centered on IT operations, infrastructure, service delivery, and end-user support.

Working closely with business leaders, global IT teams, and external partners, you will ensure technology solutions are reliable, scalable, and aligned with business objectives. This role is ideal for someone who enjoys bridging the gap between business processes and technology while leading operational excellence.

Key Accountabilities

• Maintaining information systems performance and suitability by planning, monitoring, and coordinating business teams

• Working with the local leadership team develop and maintain a 5-year strategy plan for the IS and IT environments

• Ensuring all Systems and software are part of the service catalogue and meet the minimum requirements of the Divisional Processes and the Group IT Manual

• Lead the planning, designing and delivery of technologies that meet the growing needs of a changing manufacturing business

• Understand the business processes and ensure that the systems meet the needs of the business and ensuring availability and accuracy of ERP and BI reporting

• Being a mentor and escalation point for System questions/solutions

• Coordinating delivery of system training as requested by business teams

• Managing systems projects ensuring they are delivered on time, in budget and processes are followed in compliance with the divisional IS and the Kingspan IT Manual project management and change policies

• Supporting other projects/works and various parts of the business as required

• Hold regular meetings with the Global Information team to report back challenges and opportunities being explored in the Tate APAC Business.  This will involve a small amount of out of hours work

• Understand and deploy divisional Information policies and procedures ensuring adherence to control measures specified in the Kingspan Group IT Manual

• Manage and Report performance on IS Service Desk KPIs in line with the agreed SLA. And be a point of contact for Divisional IS and Group IT for changes to shared operational systems

• Microsoft Business Central Dynamics 365, Microsoft Navision Business Central on Premise working with stakeholders process and standardisation

Reports:   

• 1 direct report – IT Administrator

Working With:

• Finance, Customer Service, Sales, Design and Engineering, Operations and Projects team

• Divisional IT team

• System consultants e.g. Microchannel

Skills / Key Characteristics: 

• Demonstrate at least 5 years’ experience working for a multi-million-dollar manufacturing business

• Good understanding manufacturing software tools, services and processes

• Been a lead on large software projects

• Be an agent for change in the business

• Team management

Desirable skills:

• Experience working with Microsoft Business Central Dynamics 365

• Experience working with Microsoft Navision Business Central on Premise

• Have ERP experience

Teamwork and Supervision:    

• Participate in ongoing training and professional development activities 

• Attend meetings and training as required

• Attend one on one catch up with you line manager on a regular basis 

• Actively participate in meetings

• Actively participate in using workplace tools for collaboration

Qualifications / Education:

• ITIL Foundation certification and / or Bachelor’s or master’s in information systems

Working Conditions:

• Full-time, with occasional overtime during busy periods (e.g., year-end reporting)