Guest Service Agent

Who we are 

CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.

Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.

We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow’s seamless hospitality experiences.

Job Description:

• Ensure the smooth check-in and check-out of all guests.
• Accommodate the requests and needs of all guests, make recommendations, and upsell rooms and related services.
• Proactively communicate any guest feedback to the Duty Manager to ensure 100% guest satisfaction.
• Answer and direct incoming calls from inside and outside the hotel.
• Answer and process reservation enquiries if required.
• Maintain current knowledge of all room rates and packages available.
• Dispatch requests to the appropriate department.
• Monitoring the safety and security of the hotel.

Desired Skills and Experience:

• 6 Months' experience as a Guest Service Agent or receptionist in a hotel is desirable but not essential.
• Exceptional customer service skills, communication, and time management skills
• A friendly and outgoing personality
• Proven ability to work unsupervised.
• Flexibility to work weekends and evening shifts including public holidays.