Intake Officer

The Opportunity

Beam Health is seeking an experienced and engaging Intake Officer who thrives in a fast-paced, supportive environment. Join our growing team in our beautiful Warners Bay Clinic and play a key role in connecting children, young people, adults and families with the services and support they need.

The Role

This exciting position is open to experienced part-time applicants who will work closely with the Intake Lead, Clinicians and the broader Beam Health team. You will be responsible for:

• Assisting with the efficient and effective intake and introduction of new clients within Beam Health
• Providing clear and concise communication with clinicians about initial appointments
• Assisting with the effective coordination and maintenance of the waitlist for all services
• Making highly professional and effective referral and pre-appointment phone calls to clients, families, support people and professionals
• Assisting with and maintaining the referrals inbox
• Following up missing or incomplete referral information
• Writing and sending effective professional emails and letters to clients, families, support people and professionals
• Collecting and tracking new client intake paperwork and other client information and storing/entering it digitally
• Preparing Service Agreements, Consent Forms and other initial appointment information in an accurate and timely manner
• Keeping thorough records using the client management system and SharePoint system
• General administration duties where required

The Benefits

You will receive:

• Flexible working arrangements
• Be part of an awesome team of people around you
• Supportive Manager who completes regular supervision meetings with you

The Requirements

To apply for the role, we would like you to have:

• A genuine passion for helping children, young people, adults and families access the support they need.
• Exceptional customer service skills with a professional, empathetic and caring approach.
• Experience in intake, administration, client services, customer service or coordination roles.
• Strong communication and interpersonal skills, with the ability to engage confidently with clients, families, referrers and clinicians.
• The ability to manage multiple priorities and thrive in a fast-paced, high-volume environment.
• Excellent organisational skills and a high level of attention to detail.
• Experience maintaining accurate client records, data entry and administrative processes.
• A commitment to delivering high-quality, client-centred services and positive client experiences.
• The ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
• Experience within an allied health, healthcare, disability or medical practice setting.
• Knowledge of the NDIS, Medicare, PHN or other health funding programs.
• Confidence using Microsoft Office and client or practice management software.

As a condition of employment, we will require a cleared WWCC and NDIS Worker Check. Let us know if you need help with these.

Why Beam Health?

At Beam Health, our Intake Officers play a vital role in creating a positive experience for every client and family who connects with our service. As part of our exceptional intake team, you'll work alongside Psychologists, Speech Pathologists, Occupational Therapists and Behaviour Specialists to help ensure children, young people, adults and families receive the support they need. If you're passionate about helping others, enjoy building meaningful connections and want to be part of a growing, value driven organisation, we'd love to hear from you. Join us and make a genuine difference in the lives of the communities we support.

How to Apply

Submit your CV and cover letter via SEEK. Applications are reviewed as received and may close early.

Questions? (02) •••• •333 - ••••@beamservices.com.au