Specialist Senior Student Transaction Officer - Open to ECU Staff Only

• $98,169 to $105,915 pa (HEW 6)
• Ongoing, Full time, Joondalup Campus
• Open to ECU Staff Only

STUDENT ADMINISTRATION
JOONDALUP CAMPUS
$98,169 to $105,915 pa PLUS 17% SUPERANNUATION
ONGOING, FULL TIME

OPEN TO ECU STAFF ONLY

Edith Cowan University

Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we’re inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education. Empowered by her legacy, we’re united in our vision to lead the sector in educational experience and expand our impact through world-class research. 

Embrace an opportunity to become part of something extraordinary.

Student Administration

The Student Administration Directorate is dedicated to enhancing the student and customer experience by delivering innovative, reliable, and efficient administrative services. Through robust systems, quality data, and digital self-service solutions, the Directorate provides the essential infrastructure and support that enables seamless interactions and effective service delivery throughout the student journey.

About the Opportunity

This opportunity sits within the Fees and Scholarships team, a dynamic and customer-focused group responsible for the administration of student fees, scholarships, sponsorships, and financial support services across the student lifecycle. The team plays a vital role in ensuring students receive accurate advice and timely assistance regarding tuition fees, payments, scholarships, and related financial matters, while delivering high-quality service through phone and email enquiries.

As part of a collaborative and diverse team environment, you will have the opportunity to contribute to continuous improvement initiatives, build strong relationships with colleagues across the University, and help enhance the student experience by supporting equitable access to financial assistance and efficient fee administration.

As a Specialist Senior Student Transaction Officer, you will take ownership of a specialist portfolio area, acting as a subject matter expert and key point of contact for complex fees and scholarships matters. You will coordinate the resolution of complex enquiries and cases, provide specialist guidance and support to colleagues, and contribute to the ongoing enhancement of processes, systems, compliance, and service delivery.

This is an exciting opportunity for a customer-focused professional who enjoys problem-solving, working collaboratively, and making a meaningful impact on the student experience through the delivery of efficient, accurate, and high-quality fees and scholarships services.

About you

We are looking for someone to join the team who demonstrates the following capabilities:

• Experience in a complex customer-oriented, high-volume transaction processing environment responsible for academic, financial or non-financial type transactions.
• Demonstrated time management and organisational skills with a proven ability to establish priorities, achieve objectives and meet deadlines.
• Experience in providing specialist advice and support within a team.
• A performance-oriented approach with demonstrated ability to act with a high level of initiative, attention to detail, problem solving, analysis and judgement to provide accurate and appropriate outcomes.

At ECU we’re committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.

Contact

Please contact Roxann Tjea, Manager, Fees and Scholarships at ******@ecu.edu.au for more information.

Application Process

Please upload an up-to-date resume summarising your experience and achievements, along with a brief covering letter of no more than 2 pages outlining your suitability for the role.
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