Business Support / Rostering Officer

At Southern Cross Care WA, we help people live extraordinary lives, every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

Southern Cross Care WA is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be.

About the role and where you will be working:

We are seeking a dedicated and organised Business Support Officer / Rostering Officer to join our team at Germanus Kent House on a full time basis, working Monday to Friday. Accommodation on offer!

In this pivotal role, you will provide high quality administrative and rostering support, helping to ensure the smooth day-to-day operation of the home while supporting exceptional care and service delivery for our residents. As a key point of contact for residents, families, visitors, and employees, you will play an important role in maintaining efficient processes, coordinating workforce administration, and contributing to a positive and welcoming environment.

Located in the heart of Broome, Germanus Kent House is a modern aged care home that reflects the unique beauty and culture of the Kimberley region. Our dedicated team of nurses, care staff, hospitality employees, and allied health professionals work together to provide person centred care and support. We are committed to delivering culturally appropriate services that enable residents to maintain strong connections with their families, community, and culture, creating a warm and inclusive environment where residents can truly feel at home.

Your responsibilities will include but not limited to:

• Provide high quality administrative support to the Home Manager, staff, residents, and families.
• Coordinate and manage resident admissions, discharges, and associated documentation.
• Maintain accurate resident records, facility registers, and archiving processes.
• Act as a key point of contact by managing phone enquiries, visitors, contractors, and general reception duties.
• Support day to day facility operations, including maintenance requests, reporting, and stakeholder coordination.
• Process invoices, resident charges, purchase orders, stocktakes, and office supply orders.
• Assist with employee onboarding, orientation, uniforms, IT setup, and workforce administration.
• Support rostering functions, including timesheet management, clock variance reporting, agency coordination, and roster handovers.
• Ensure compliance with organisational policies, confidentiality requirements, infection control measures, and quality standards.
• Contribute to continuous improvement initiatives, staff education records, and the overall effective operation of the home.

About you:

We're looking for someone who is highly organised, approachable, and passionate about providing exceptional support to both residents and staff. You'll bring previous experience in administration, rostering, scheduling, or business support, with experience in aged care, healthcare, disability services, or a similar environment being highly regarded. You thrive in a busy setting, can effectively manage competing priorities, and have a keen eye for detail. With strong communication and interpersonal skills, you're confident building positive relationships with a wide range of stakeholders and take pride in delivering outstanding customer service.

Most importantly, you'll be a proactive team player who enjoys contributing to a supportive and resident focused workplace.

To be considered for this role you’ll need:

• Previous experience in an administration, business support, rostering, or scheduling role.
• Demonstrated ability to manage multiple priorities and meet deadlines in a busy environment.
• Strong organisational skills and exceptional attention to detail.
• Excellent communication and interpersonal skills, with a customer focused approach.
• Intermediate to advanced Microsoft Office skills, particularly in Outlook, Word, and Excel.
• Experience using rostering, payroll, time and attendance, or workforce management systems (desirable).
• Previous experience in aged care, healthcare, disability, or community services (highly regarded).
• Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
• Strong problem solving skills and the ability to work independently and collaboratively within a team.

Working with us

At Southern Cross Care WA, we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

• Not for profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
• Corporate Health Insurance discount
• Free employee assistance program
• A diverse range of services which allows professional development and growth
• Paid Parental Leave
• Annual leave starting at 4 weeks for full time employees.
• Carers/personal leave
• Service Awards for long standing employees
• Flexible working environment

How to apply:

To express your interest, please apply with an up-to-date resume. A cover letter outlining your experience / suitability is preferred.

Kindly note, if your application progresses to an interview, we’ll be asking for:

• National Police Clearance - current within 6 months
• Immunisation record (flu)
• A completed pre employment health questionnaire
• Proof of work rights

About us

Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 1000 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

For more information on the services, we provide visit: scrosswa.org.au