Contact Centre Representative – Full Time (Newstead Office)

Customer Service Representative – Full Time (Newstead Office)

Outbound Customer Service | Automotive Industry | Call Centre Experience Required

Engage Direct is growing fast, and we’re looking for experienced call centre professionals to join our customer service team in Newstead.

You'll be contacting existing customers on behalf of major automotive brands, helping them book vehicles that are overdue for servicing and updating their information. No cold selling — just clear conversations, friendly follow-ups, and great service.

What You’ll Be Doing

• Outbound customer service calls to existing customers
• Booking overdue vehicle services
• Updating customer details and service history
• Following call scripts and meeting daily call KPIs
• Providing a professional, friendly experience on every call

What You’ll Get

• Full-time position in our modern Newstead office
• Stable hours, Monday–Friday
• Competitive salary + achievable bonuses
• Full training and ongoing coaching
• Supportive, energetic team culture
• Clear growth pathways within the business

Who We’re Looking For

• Call centre experience is essential (outbound preferred)
• Strong phone manner and clear communication
• Reliable, organised, and good with systems
• Comfortable working in a fast-paced environment
• Positive attitude and willingness to learn

Ready to Join the Team?

If you have call centre experience and want a full-time role with great support and great people, apply today and take the next step with Engage Direct.

Job Type: Full-time

Pay: $55,000.00 – $65,000.00 per year

Experience:

• Call centre: 1 year (Required)

Work Location: In person