Customer Service and Administration Officer

NSW Stoma Pty Ltd is a not-for-profit organisation dedicated to the support of members who have undergone surgery resulting in a Colostomy, Ileostomy, Urostomy / Ileal Conduit or other external pouch procedure. We are a non-Government, self-help organization, tasked with distributing stoma and related products on behalf of the Department of Health.

As a registered charity our primary focus is to support our members by:

• Supplying our members with essential products to manage their stoma
• raising the standard of care and wellbeing for all ostomates
• providing information, education, encouragement and emotional support through our website, journal and our regional and urban information & education days
• funding a free clinic for members with our Stoma Nurse
• representing ostomates and advocating on their behalf to the government, both federal and state.
• Additional assistance to members as required.

Reporting line: Deputy Manager and General Manager

Location: Unit 5, 7-29 Bridge Rd, Stanmore NSW 2049

Duties include:

• Front line Customer service duties including monitoring and answering emails, answering phone calls from members and Stomal Therapy Nurses and front desk reception duties
• Processing customer orders using dedicated software
• Liaising with suppliers and members as required re availability of goods
• Processing member payments and following up with members re: outstanding payments
• Assisting in the warehouse including picking & dispatching orders
• Assisting in other duties as required
• Maintaining the office environment including keeping the area clean and tidy at all times.

This is an entry level position and full training will be provided.

Prerequisites:

• Excellent Communication skills
• Good computer literacy
• Proficiency using MS office suite inc outlook, word and excel
• Excellent attention to detail
• Ability to work well in a team
• Ability to work with minimal supervision
• Quick learner
• Ability to prioritise tasks while working to competing deadlines
• Reliable and punctual
• Compulsory successful police check

Benefits:

• Great team environment
• Salary Packaging available
• Training & professional development opportunities provided

Salary Range: working under the Clerks Private Sector Award – salary commensurate with experience