Strata Services Officer

Strata Services Officer

At Strata Sense, we are redefining what exceptional service looks like in strata management. We manage premium, large-scale residential and commercial developments and work closely with strata committees, owners, residents, building managers, suppliers and other stakeholders to help our communities operate successfully.

We are looking for a Strata Services Officer who enjoys solving problems, working as part of a close team, building relationships, taking ownership and finding ways to make things easier for our clients. 

About the Role

As a Strata Services Officer, you will work closely with the Strata Services Team every day, with work, knowledge and responsibility shared across the team. Strong communication, teamwork and a willingness to support and learn from each other are essential. 

This is more than a customer service or administration role. You will investigate enquiries, find information, explain complex matters simply and work with your team to coordinate outcomes. 

We do not expect you to know every answer. We do expect you to be willing to look for it, use the knowledge of those around you, share what you know and progress matters as far as reasonably possible before involving other teams, where required. 

If you are curious, organised, collaborative and solutions-focused, this could be the role for you. 

What You’ll Do

Each day brings new opportunities and experiences. Working alongside the Strata Services Team, you may be involved in: 

• Responding to client emails and telephone enquiries and helping the team achieve same-day service standards. 

• Investigating enquiries using systems, correspondence, scheme records, processes and the collective knowledge of the team. 

• Helping owners understand levies, account information and strata processes in clear and simple language. 

• Processing owner, tenant and managing-agent updates. 

• Assisting with works, renovation and pet applications, approvals and proxy forms. 

• Preparing correspondence, documents and other strata administration. 

• Liaising with building managers, suppliers, contractors and internal teams. 

• Assisting with supplier information, invoice enquiries and compliance requirements. 

• Maintaining accurate client, scheme, building and supplier records so information can be easily understood and used by the wider team. 

• Attending and supporting AGMs to build relationships and practical strata knowledge. 

• Sharing knowledge, supporting teammates and learning from each other's experience. 

• Identifying recurring issues and opportunities to improve processes and service delivery. 
  

What You'll Bring

• Two years or more experience in client service, administration, property or another service-focused role. 

• Excellent written and verbal communication skills. 

• A genuine team-first approach and willingness to share workload, information and knowledge. 

• Strong relationship-building skills. 

• Excellent attention to detail and organisation. 

• The ability to manage competing priorities in a team environment. 

• A proactive and solutions-focused mindset. 

• Curiosity and a willingness to investigate and ask questions. 

• Strong follow-through and ownership. 

• Confidence learning new systems and processes. 

• A willingness to both teach and be taught. 

• A genuine desire to help clients and teammates succeed. 

Previous strata experience is an advantage, but it is not essential. We are more interested in someone who works well with others, takes ownership, wants to learn and enjoys finding solutions. 

Why You'll Enjoy Being Part of our Strata Sense Team

• Opportunities for Growth: Join a rapidly scaling company where your development is a priority and there’s plenty of room to advance your career. Note: Strata Sense will also enrol you in the Certificate of Registration (Strata Management) to further develop your industry knowledge.

• A Supportive, High‑Performing Team: Be part of a collaborative, energetic group that celebrates success and is committed to delivering excellence in everything we do.

• Meaningful, Impactful Work: Contribute directly to creating exceptional experiences across premium residential and commercial developments.

Our team model is central to how we work. You will not operate as an individual assistant supporting one person. You will be part of a Strata Services Team that works together, shares responsibility, shares knowledge and supports our communities collectively. 

You will also work with Strata Managers, Financial Services, Compliance, building managers and other external stakeholders, giving you exposure to different areas of strata and opportunities to continually develop your knowledge. 

Ready to Take the Next Step?

If this sounds like a role you’ve been looking for, we’d love to hear from you. Send your resume and a short cover letter to ••••@stratasense.com.au OR apply via Seek.

Let’s start a conversation about how you can make a meaningful impact at Strata Sense.

Grow your career with us and help shape the future of strata management.