Member Experience Consultant

• Salary from 69K + Super + Fully subsidised Gold Standard Hospital insurance 

• Hybrid working – Based from our central CBD office plus 2 work from home days after 3-month probation completed

• 3 wellbeing days off a year on top of our standard 20 days annual leave

• 2 volunteering days per year

• 18 weeks paid parental leave

• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

• Commencement from 2nd November 2026

As a Member Experience Consultant at HBF, you’ll be there in the moments that matter to our members. You will operate in a vibrant contact centre environment as the first point of contact for new and existing member queries through phone, email and chat, identifying their needs and recommending the right products.

You will be there for our members guiding them through a wide range of life moments from welcoming a new baby to supporting their loved ones through life-critical medical treatment as they reach out to understand their health cover.  

What your team says about working at HBF
“I love working at HBF! I feel comfortable with the job security and like that we are given opportunities. I feel good about helping people and I'm proud to work for HBF”

"HBF has been supportive with my personal life and family needs in balancing my work-life with home life”

Let’s talk about you
Are you a team player with a natural ability to communicate empathetically and deliver member-focused solutions? Do you take pride in your work and possess a genuine curiosity for finding innovative ways to achieve exceptional outcomes that positively impact our members and the broader community?

We are seeking individuals with a strong customer service focus and solid computer literacy skills. Whether your customer service experience is in retail, hospitality or you’re looking to return to the workforce and are adaptable and resilient we would love to hear from you!

Next steps and important dates
If you’re looking for a full-time role in a fun and supportive environment with opportunity to grow, submit your application using the “Apply now” button below.

Next steps include reference checks, assessment and a national police clearance. If successful, you will undertake our bespoke fully paid training program to give you the tools you need to support our members the HBF way commencing from Monday 2nd November 2026.

Inclusion and Accessibility
 At HBF, we believe in the potential of every individual. We’re committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities, and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.

We want you to Be You, Be Bold, and feel supported every step of the way. If you require any adjustments or alternative formats during the recruitment process, please contact us at careers@hbf.com.au.

To learn more about our commitments visit: Community Initiatives | HBF Health Insurance