Client Services Officer

Imagine being part of a state-of-the-art veterinary specialist hospital right here in Robina on the Gold Coast. At SASH Robina, we’re proud to deliver world-class veterinary care to our community, offering a comprehensive range of clinical services in a cutting-edge facility built for excellence.

We’re currently seeking warm, professional, and highly organised individuals to join our team in either a Full time, Part-Time or Casual capacity. This is not your average Customer Service role, it’s fast-paced, dynamic, and incredibly rewarding.

As part of a 24-hour specialist and emergency hospital, you’ll work across rotating roster, where no two days are ever the same. Currently, our Client Services department operates between 7:00 am to 10:00 pm – 7 days per week.

Key Responsibilities

• Welcoming clients and managing the flow of the waiting room
• Handling a high-volume email inbox and telephone calls with efficiency and care
• Booking and coordinating appointments both in person and over the phone
• Acting as a key liaison between clients and our clinical teams
• Processing payments via cash, EFTPOS, and other methods
• Requesting and following up on results, samples, and documentation from third parties
• Assisting clients with insurance claim processing  

About You
This is a challenging role—not for the faint-hearted. We’re looking for someone who brings energy, empathy, and professionalism to every interaction.

• Previous experience working in a busy/fast paced Veterinary Hospital as a Client services officer , experienced nurse or practice manager
• Minimum 3 -5 years’ experience in a similar client-facing role
• Experience with EzyVet (preferred), or the ability to quickly learn new systems
• Flexibility to work a rotating roster, including weekends and public holidays
• A polished, professional appearance and demeanor
• Strong initiative, task prioritisation skills and attention to detail
• A genuine passion for animals and customer service
• Emotional resilience and empathy
• Clear, confident communication skills
• A reliable work ethic and collaborative spirit  
• Familiar with the referral vet and emergency triage process  

Why Join SASH?

• Competitive pay with overnight and weekend penalty rates
• Convenient location, close to public transport, shops, and food venues
• Opportunity to work closely with talented and leading veterinary professionals
• Opportunities for career development
• A supportive and dedicated leadership team
• Brand new, modern hospital building
• On-site parking
• Access to FLARE – discounts app

If you're inspired by values like Care, Integrity, Teamwork, and Excellence, and want to be part of a supportive, positive team culture, we’d love to hear from you.
  
Please apply with your CV and cover letter by clicking “Apply Now".