Import Customer Service Officer

About Us

PIL Australia is a dynamic Shipping Agency business, representing carriers Pacific International Lines (PIL) and Mariana Express Lines in Australia.

Part of the Singapore-based PIL Group, Mariana Express Lines focuses on niche regional trades across Asia-Pacific, including Australia, Southeast Asia, and the Pacific Islands, offering reliable services with fast transit times.

At PIL Australia, we believe our people are key to our success. You’ll join a supportive team environment where you are encouraged to grow, develop, and take ownership of your role.

About the Role

We have a fantastic opportunity for an enthusiastic and driven Import Customer Service Officer to join our National Import Team, based in our Melbourne office.

You will join a friendly and supportive team with a wealth of industry experience, providing exceptional service and support for import shipments. As a key point of contact for our customers, you will build and maintain strong relationships, assist with enquiries, and deliver a high standard of service throughout the import shipment lifecycle. The team is dedicated to delivering outstanding service and will support your professional growth and career development.

This role would suit someone with sea freight import experience who enjoys working in a fast-paced environment and takes pride in delivering responsive and reliable customer service.

To be successful in this role you will:

• Have experience working in imports (or exports) within shipping or freight forwarding

• Be an excellent communicator over email and phone

• Have a passion for delivering world-class customer service.

• Be well organised and adept at managing your time

• Have experience in meeting deadlines whilst maintaining a strong attention to detail.

• Enjoy working both in a team and independently.

• Have basic computer skills and experience with Microsoft Office 365.

• Have a general interest and knowledge of the shipping and logistics industry. Prior experience in the Australian / New Zealand shipping industry is highly desirable, but not essential!

Working with PIL Australia

Your success is important to us.

When you join the PIL Australia team, we invest in your development and recognise your contributions.

In addition to joining a friendly and supportive team, we offer:

• Competitive salary package

• Hybrid working (up to 2 days working from home)

• Mental health and wellbeing support program

• Nationwide retail discount and reward program

• Access to professional development tools

How to Apply

If this role sounds like the right fit for you, please click on Apply Now, upload your resume, and answer a few quick questions. 

We’re looking forward to hearing from you!

Employment with PIL Australia is subject to the satisfactory outcome of a Nationally Coordinated Criminal History Check (NCCHC) Police Check.

No Agency Callers, please.