Team Leaders - Lawnton / Kallangur / Redcliffe

At Encircle Community Services Ltd, we believe communities thrive when people are supported, connected and empowered. As one of the leading community service providers in the Moreton Bay region, we deliver innovative housing, homelessness and neighbourhood services that make a real difference in people's lives.

We are seeking experienced and passionate leaders to join our Housing & Neighbourhoods team in one of three Team Leader positions:

• Homestay Team Lead x 2 Positions

• Intake & Triage Team Lead x 1 Position

• Homeless Outreach Access Program (HOAP) & Immediate Housing Response (IHR) Team Lead x 2 Positions

These positions provide an exciting opportunity to lead skilled teams of up to six professionals, support quality service delivery, and contribute to positive outcomes for individuals, families and communities across Moreton Bay.

About the Roles

Homestay Team Lead

Lead a team delivering tenancy sustainment, brief intervention and case management services to individuals and families at risk of homelessness. The role focuses on service quality, staff development, stakeholder engagement and positive housing outcomes.

Please view the position description here.

Intake & Triage Team Lead

Lead Encircle's Intake & Triage function, ensuring high-quality intake, assessment, risk screening and referral pathways for community members accessing Housing & Neighbourhoods services. The role includes staff supervision, practice leadership and service improvement responsibilities.

Please view the position description here.

HOAP & IHR Team Lead

Lead outreach and housing-focused teams delivering the Homeless Outreach Access Program (HOAP), Immediate Housing Response (IHR) and HOAP for Pets services. This position supports staff working with people experiencing homelessness and housing instability through outreach, case management and housing-focused interventions.

Please view the position description here.

What You'll Be Doing

Across all Team Leader positions, you will:

• Provide day-to-day leadership, supervision and coaching to frontline staff.
• Support quality practice through strengths-based, trauma-informed and culturally safe approaches.
• Monitor service delivery, reporting requirements and contractual outcomes.
• Support staff capability development, reflective practice and professional growth.
• Build and maintain strong relationships with community, government and sector stakeholders.
• Contribute to service planning, innovation and continuous improvement.
• Ensure compliance with organisational, legislative and funding requirements.

What We're Looking For:

• Degree qualifications in Social Work, Human Services, Psychology or a related discipline, or an equivalent combination of qualifications and experience.
• Demonstrated leadership experience within community services, housing, homelessness or related sectors.
• Experience supporting staff, managing service delivery and achieving program outcomes.
• Strong assessment, risk management and decision-making capabilities.
• Excellent stakeholder engagement and relationship-building skills.
• A commitment to person-centred, strengths-based, trauma-informed and culturally safe practice.
• Strong organisational, reporting and communication skills.

Working Hours - Monday to Friday

• Homestay Team Lead - 8:00am to 4:06pm
• Intake & Triage Team Lead - 8:00am to 4:06pm
• HOAP & IHR Team Lead - Rotating roster: Two weeks: 8:00am to 4:06pm & Two weeks: 12:00pm to 8:06pm

Locations

All positions work across Encircle's Lawnton, Kallangur and Redcliffe sites on a rotational basis.

Why Join Encircle?

Make a meaningful difference in the lives of people experiencing housing instability, homelessness and other challenges.

• Join a respected and values-driven community organisation.
• Salary packaging benefits available.
• Supportive leadership and professional development opportunities.
• Collaborative and highly engaged team environment.
• Fixed-term employment offering stability through to 30 June 2029.

How to Apply?

If you are an experienced community services leader who is passionate about supporting people and strengthening communities, we'd love to hear from you.

Please visit our website www.encircle.org.au to view the role Position Descriptions and KPIs and click 'Apply Now' below to submit your application.

Encircle is committed to creating a diverse, inclusive and culturally safe workplace. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTIQA+ communities and people with lived experience.