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Alice Equipment Hire
About the role
About the Business
Alice Equipment Hire is a locally owned business with a proud reputation for providing quality hire equipment and outstanding service across Central Australia. We are committed to reliability, professionalism, and building long-term relationships with our customers.
About the Role
We are seeking a motivated and customer-focused Customer Service Officer to join our Alice Springs team.
In this hands-on role, you’ll be the face of our business—serving customers, coordinating equipment hire, supporting daily operations, and helping the business run smoothly and efficiently. You’ll work closely with the manager and broader team to maintain a high standard of service and operational support.
Key Responsibilities
Deliver exceptional customer service in person, over the phone, and via email
Manage equipment bookings, pick-ups and returns
Assist with basic admin tasks, including data entry and invoice coding
Support workshop/yard coordination and ensure equipment is presented professionally
Assist to ensure a compliant and safe workplace and equipment
Contribute to a friendly, can-do team culture
Help maintain an organised and efficient work environment
What You’ll Need
A strong customer service focus with great communication skills
Basic understanding of business operations (bookkeeping, HR, or admin experience is a plus)
Current car driver’s licence. MR licence and Forklift licence desirable or willingness to obtain required
Availability to work some Saturday mornings
Ability to multitask and thrive in a fast-paced environment
A proactive attitude and willingness to help wherever needed
Highly Desirable
Experience in the equipment hire or trade industry
Basic knowledge of small tools, engines, or machinery
Customer service experience
Relevant industry licences or certifications
What We Offer
A supportive team environment in a well-established local business
Competitive base salary with an opportunity to receive bonuses
On-the-job training and the opportunity to build a long-term career
Varied, hands-on work with a strong customer service focus
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