Duty Manager - Swim School

Here at CBCity

The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents.

The role

We are seeking a motivated and experienced Duty Manager – Swim School to support the day-to-day delivery of our Swim School programs across Canterbury-Bankstown Leisure & Aquatic Centres. In this hands-on role, you will help ensure safe, engaging and high-quality swimming lessons while providing leadership and support to Swim School staff. There are two Duty Manager Swim School positions available. One position will be primarily based at Canterbury Leisure and Aquatic Centre, while the other will rotate across Council’s Leisure and Aquatic sites in line with operational needs.

Working closely with the Swim School Leadership Team, you will oversee daily operations, coordinate program logistics and administration, support staff development, and ensure an exceptional customer experience for participants and their families.

Duties will include but not be limited to:

• Supervise and support Swim School staff to ensure safe and effective program delivery.
• Coordinate daily Swim School operations and assist with program logistics.
• Maintain Swim School records, procedures and customer information.
• Deliver swimming lessons where required in accordance with industry and organisational standards.
• Provide exceptional customer service and respond to participant enquiries.
• Assist in promoting and growing Swim School programs, including school and holiday programs.
• Support staff training, mentoring and professional development activities.
• Maintain Swim School equipment and ensure resources are used safely and effectively.

You will have

• Austswim, Swim Australia or Royal Life Saving Teacher of Swimming and Water Safety qualification.
• Current Senior First Aid Certificate and CPR.
• Current Working with Children Check.
• Current Class C Driver's Licence.
• Demonstrated experience in the effective operation and delivery of Swim School programs.
• Experience in Swim School administration and customer service.
• Strong leadership and team support skills.
• Excellent communication, organisational and problem-solving abilities.

Desirable

• Certificate IV in Training and Assessment.
• Austswim, Swim Australia or Royal Life Saving Assessor qualification.
• Extension qualifications in Infant Aquatics, Competitive Strokes, or Access and Inclusion.
• ASCTA Coaching Licence.
• Previous Swim School program management experience.
• Experience in staff performance management.

The salary for this opportunity starts at $74,693 (Grade D, Step 1) plus 12% superannuation.

What's on offer

• An opportunity to contribute to community-focused Leisure & Aquatic services.
• Permanent full-time position conditions such as long service leave after 5 years, annual salary increases and parental leave.
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs such as Fitness Passport and workplace initiatives.

How to apply

You will need to submit your application via the 'Apply' button below and create a login using your email address and upload a:

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Wednesday 19 August 2026

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at ***********@cbcity.nsw.gov.au

Successful applicants may be required to complete pre-employment checks relevant to the role, including working with children checks, medical, reference checks, qualifications and other checks in accordance with the position.