Reception - Calls Incoming

SPL Security Solutions is a trusted provider of professional security services, committed to protecting people, property, and assets. We pride ourselves on delivering reliable, responsive, and high-quality security solutions, supported by a strong customer-focused culture. Our Central Service team plays a vital role in ensuring our customers receive prompt, professional, and effective service at every interaction.

About the Role

We are seeking a motivated and customer-focused Reception to be the first point of contact for inbound customer enquiries. This role is critical in delivering an exceptional customer experience while ensuring accurate information is captured and directed to the appropriate internal team. This is for a 4-6 month contract.

Key Responsibilities

• Act as the first point of contact for inbound customer enquiries

• Manage a high volume of customer interactions via phone and email

• Respond to inbound communications in a timely and professional manner

• Identify customer needs and provide appropriate information or support

• Accurately enter and maintain customer data to ensure seamless handover to relevant departments

• Deliver a consistently high level of customer service and customer experience

• Provide administrative duties as requested

About You

• Ideally simpro experience

• Proven experience in a reception, customer service or contact center environment

• Strong communication and interpersonal skills

• Ability to manage high volumes of enquiries while maintaining attention to detail

• Confident using customer management systems and digital communication tools

• A team player with the ability to support, guide, and mentor others

• Results-driven with a commitment to meeting performance targets

• Willingness to learn and actively engage in ongoing development

What We Offer

• 4-6 month contract

• A supportive and collaborative team environment

• The opportunity to make a meaningful impact on customer experience

• A role where your contribution and performance are valued

Application Requirement

Please send through a cover letter with experience.