Sales & Customer Service Administrator (Maternity Cover 12 Months)

Austab Labels Pty Ltd
Altona North, Melbourne VIC
Full-Time | Monday to Friday | 9:00am – 5:00pm

Austab Labels is a privately owned Australian company specialising in the manufacture of plain and printed pressure-sensitive labels and tags for a wide range of industries, retail, and consumer applications.

We are seeking a motivated and customer-focused Sales & Customer Service Administrator to join our friendly team on a 12-month maternity leave contract. This is an excellent opportunity for an organised and proactive individual who enjoys working in a fast-paced office environment where no two days are the same.

If you're passionate about delivering outstanding customer service, have excellent attention to detail, and enjoy being part of a supportive team, we'd love to hear from you.

• Friendly and supportive team environment

• Full on-the-job training

• Variety in your day-to-day responsibilities

• Stable full-time hours

• Opportunity to work within a growing Australian manufacturing business

As a key member of our customer service team, you will be responsible for:

• Managing inbound telephone sales and customer enquiries

• Providing exceptional customer service and support

• Processing customer orders accurately

• Data entry, including sales orders, invoices and credit notes

• Responding promptly to customer queries

• Liaising with customers regarding orders and delivery timeframes

• Supporting the sales and administration team with general office duties

To be successful in this role, you will have:

• Previous experience in customer service and/or sales (minimum 1–2 years)

• Excellent communication and telephone skills

• Strong attention to detail and accuracy

• Excellent organisational and time management skills

• The ability to manage multiple priorities and meet critical deadlines

• A positive, friendly and professional attitude

• Confidence working independently while contributing to a collaborative team

• Strong computer skills, including Microsoft Outlook, Word and Excel

• Intermediate Excel skills, including basic formulas

• Experience with data entry and order processing (highly regarded)

• Australian working rights

At Austab Labels, our people are an important part of our success. We value teamwork, reliability, initiative and delivering exceptional service to our customers. You'll be joining a business that supports its employees and provides the training and resources needed to succeed.

If you're looking for a varied role where you can make a real contribution and enjoy working with a supportive team, we'd love to receive your application.

Apply now by submitting your resume and a cover letter outlining your experience and why you'd be a great fit for our team.