Customer Service Coordinator

Join UniLodge and help build inclusive communities for inspired living. We’re hiring multiple Customer Service Coordinators to join our vibrant team. If you’re passionate about people, thrive in a fast-paced environment, and want to make a difference in residents’ lives, we’d love to hear from you!

About the Role
  
Take charge of front desk operations as a Customer Service Coordinator and be the first point of contact for our vibrant student community. In this role, you will provide exceptional customer service, support residents through move-ins and maintenance and contribute to community initiatives to facilitate seamless operations.
  
Key Responsibilities include:

• Manage daily front desk operations, providing exceptional service to residents, tenants, and guests.
• Handle resident enquiries related to tenancy, wellbeing, and general needs, resolving or escalating issues as required.
• Oversee resident check-ins/check-outs and support leasing, inspections, and property management tasks.
• Liaise with maintenance, cleaning, contractors, and security to ensure seamless service delivery.
• Perform administrative tasks, including mail management, end-of-shift processing, and maintaining a professional reception area.

  
Skills & Experience:
  
To be successful in this role, you will need:
  

• Unrestricted Work Rights in Australia.
• Working with Children’s Check.
• Previous experience in front office, reception, or hospitality environments (desirable).

Benefits:

• Uniform Provided – look sharp and feel confident on the job
• Inclusive Culture – collaborate with a diverse and engaging team
• Leave Benefits - Includes paid parental leave, study leave, and a return-to-work bonus for parents.
• Recognition and Rewards -Milestone rewards, On the Spot Awards, monthly sales
• onuses, and quarterly/annual award
• General Referral Bonuses - Up to $1,000 AUD/NZD for successful referrals

Why the UniLodge Living Group:
  
UniLodge is the leading student accommodation provider across Australia and New Zealand, with a growing portfolio of 130+ properties. We offer real opportunities to develop your career, make an impact, and help shape the future of student living.
  
Ready to take the next step in a hands-on frontline role?

Apply now with your cover letter and resume and develop your career with UniLodge!
  
UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.
 
UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.
  
We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.