Volunteer Coordinator

At Southern Cross Care WA, we help people live extraordinary lives, every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.  

Southern Cross Care WA is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.  

We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be. 

About the role and where you will be working: 

Southern Cross Care WA is seeking a compassionate and organised Volunteer and NODA Coordinator to support the delivery of our Volunteer Services and No One Dies Alone (NODA) program. This role plays an important part in ensuring volunteers are effectively recruited, supported, coordinated, and recognised across our Residential services.

This is a part time maximum term contract position (45 hours per fortnight) providing maternity leave cover from 12 October 2026 to 25 April 2027.

Your responsibilities will include but not limited to: 

• Coordinating and supporting Southern Cross Care WA's volunteer and NODA programs in line with established policies, procedures, and program requirements.
• Maintaining accurate volunteer records, compliance documentation, and database information in accordance with privacy requirements.
• Assisting with the recruitment, onboarding, training, and ongoing support of volunteers, including specialised NODA volunteers.
• Coordinating NODA volunteer requests from residential sites and scheduling volunteer shifts for residents receiving end of life care.
• Providing ongoing support and wellbeing check-ins for volunteers following NODA shifts.
• Building positive relationships with volunteers and maintaining regular communication to ensure a positive volunteer experience.
• Assisting with volunteer engagement initiatives, including the annual Volunteer Appreciation Event.
• Completing administrative tasks such as invoice processing, reimbursement requests, reporting activities, and maintaining compliance records.
• Working collaboratively with residential care teams and key stakeholders to support the effective delivery of volunteer services.

About you: 

To be considered for this role you’ll need: 

• Demonstrated empathy, sensitivity, and patience when working with volunteers, residents, families, and stakeholders.
• The ability to build positive relationships with people from diverse social, cultural, religious, and economic background.
• Strong organisational skills with exceptional attention to detail.
• Well developed written communication skills, including accurate grammar and editing abilities.
• Excellent telephone and interpersonal communication skills.
• Intermediate Microsoft Office skills and confidence using databases and technology systems.
• The ability to maintain confidentiality and handle sensitive information appropriately.

Working with us 

At Southern Cross Care WA, we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits: 

• Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits. 
• Corporate Health Insurance discount
• Free employee assistance program
• A diverse range of services which allows professional development and growth
• Paid Parental Leave
• Annual leave starting at 4 weeks for full time employees.  
• Carers/personal leave 
• Service Awards for long standing employees 
• Flexible working environment  

How to apply:

To express your interest, please apply with an up-to-date resume. A cover letter outlining your experience / suitability is preferred.  

Kindly note, if your application progresses to an interview, we’ll be asking for: 

• National Police Clearance - current within 6 months 
• Immunisation record (flu) for client facing roles  
• A completed pre-employment health questionnaire 
• Proof of work rights  

About us  

Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness. 

Our dedicated and passionate team of around 1000 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio. 

Our promise to our clients, residents and each other is to enable extraordinary because we; 

Listen, Act, Do not give up, Work as one. 

Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group. 

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work. 

For more information on the services, we provide visit: scrosswa.org.au