Customer Service Representative

At The Packaging Place, we are passionate about delivering exceptional packaging solutions with outstanding customer experiences. We are looking for a motivated Customer Service Officer to join our friendly, collaborative team and be the first point of contact for our valued customers.

You will play a key role in helping customers find the right packaging products for their business, processing orders, and supporting our wider sales and operations teams all in a fast-paced environment where no two days are the same.

• Onsite parking available

• Stable, growing business with strong job security

• Health, safety, and wellbeing are at the heart of everything we do

• Supportive, team-focused culture where collaboration is celebrated

• Monday to Friday hours — great work-life balance

• Hours of work: 8:00 am – 4:00 pm

• Providing outstanding customer service to existing and new customers via phone and email

• Enter orders into Fishbowl and monitor order status keeping our customers updated

• Assisting customers with product inquiries and helping them select the right packaging solutions for their business

• Supporting our customers in our showroom to chose the right products and help them growth their business.

• Completing your daily call cycle and accurately keying customer orders into our system

• Upselling and cross-selling The Packaging Place product range to enhance customer orders

• Providing administrative support to the wider Customer Service team and Business Development Managers

• Liaising with operations and logistics companies to ensure smooth order fulfilment and dispatching.

• Accurately processing payment credits, updating accounts, and reconciling discrepancies in a timely manner

• Exceptional customer service skills with a genuine passion for helping people

• Proficiency in MS Office Suite — particularly Outlook, Excel, Word, and Teams

• Experience using Fishbowl highly desired.

• Experience thriving in fast-paced, high-volume environments

• Strong communication skills and the confidence to think on your feet

• Excellent time management skills with the ability to juggle competing priorities

• A collaborative team player who can also work independently when needed

• Experience in packaging, manufacturing, or a related industry is highly regarded

• A minimum of 1-2 years of customer service experience

• Australian permanent residency or citizenship required