Student Service Administration and Accommodation Officer

Lexis English is part of the Lexis Education Group, operating language schools within Australia in Brisbane, Byron Bay, Maroochydore, Noosa, Sydney  and Perth, and overseas in Japan and Korea.  Lexis provides high quality language, vocational and teacher training programs to more than 10,000 international students drawn from in excess of 85 countries each year.   Group brands include Lexis English, Lexis Training, Lexis TESOL Training Center's, Lexis Korea and Lexis Japan.

Lexis English Byron Bay campus is seeking a Administration and Accommodation Officer to work as a key part of our administration team. Reporting directly to the Campus Manager, and working closely with colleagues across other campus locations.

Key tasks for this position include:

This role is responsible for overseeing Lexis English Byron Bay’s student accommodation program — including host families and the Life in Byron student residence — as well as providing high-level administrative and reception support. The position also assists with the delivery of student activities and engagement initiatives. It ensures a professional and welcoming environment for students, hosts, and visitors, while delivering exceptional service standards in accommodation coordination and student support.

Accommodation Coordination

•      Develop and maintain a database of host families for international students.

•    Place students with appropriate host families, ensuring the best possible match.

•      Provide pastoral care to students in Lexis accommodation, ensuring their wellbeing and resolving issues promptly.

•      Maintain strong, supportive relationships with host families to ensure a positive hosting experience.

•      Liaise directly with Life in Byron student residence to coordinate bookings, placements, and occupancy.

•      Monitor and maintain occupancy of student houses and other student accommodation options.

•      Coordinate check-in and check-out procedures for all student accommodation.

•     Prepare weekly airport transfer schedules for student arrivals.

•      Liaise with overseas agents to ensure quality of accommodation services.

•     Work with the Juniors Department to place group tour and Teen Activity Program students.

•      Answer the emergency/weekend accommodation phone as rostered.

Administration & Reception

•      Staff the reception area as a professional and friendly first point of contact for students, staff, and visitors.

•      Respond promptly and accurately to phone and email inquiries, escalating where necessary.

•      Maintain the cleanliness and organisation of the reception area.

•      Update and maintain student records and contact forms.

•      Communicate regularly with the Business Services Manager and Registrar regarding new enrolments and placements.

•      Maintain administrative systems and databases for accommodation and student services.

•      Assist in managing the school’s social media platforms with timely updates and information for students.

•      Support general school operations by completing administrative tasks as required.

•      Assist with opening and closing procedures for the campus.

Student Activities & Engagement

•      Assist in developing and delivering a range of activities that showcase the best of Byron Bay and the surrounding area.

•     Support the organisation and promotion of school events such as cultural festivals, student nights, and social gatherings.

•     Document activities through social media content, promoting events and showcasing student experiences.

•     Promote activities via notice boards, newsletters, and social media.

•     Assist in conducting new student orientations.

Key Skills & Requirements

•    Strong computer skills, including MS Word, Excel, and database management.

•    High-level organisational skills and attention to detail.

•    Excellent interpersonal skills, with the ability to engage people from diverse cultural backgrounds.

•    Warm, supportive manner and clear communication skills.

•    Previous accommodation coordination experience (desired but not essential).

•    Ability to work independently and take ownership of tasks.

•    Current driver’s licence.

•    Current Blue Card (or ability to obtain one).

   Energy, enthusiasm, and commitment to being an active member of the Lexis team.

Employment Details

• Type: Both Full-time & Part-time candidates considered ongoing

• Start Date: Mid-September

• Location: Byron Bay Campus

Our ideal applicant will have previous experience in a similar role, but anyone fitting the criteria with a genuine interest in international education is encouraged to apply. The ability to work with students from a variety of cultural backgrounds will be absolutely essential for the position.
Most important is the ability to work within a small team, the desire to 'own' the job, and the energy and enthusiasm to be an integral part of the Lexis team.

Please send a current resume with cover letter addressing the above criteria to Operations Manager Chris Orvis ••••@lexisenglish.com

Only applicants progressing to interview stage will be contacted.