Resort Manager — Camelot Pet Resort

Employment type: Permanent, Full-Time Location: Karnup, WA Reports to: Operational Supervisor

About Camelot Pet Resort

Camelot Pet Resort provides a trustworthy and reliable service operating every day of the year. We provide pet accommodation and services for cats and dogs, priding ourselves on quality customer care.

This is an autonomous, hands-on role — the Resort Manager runs day-to-day operations independently on site, with support and escalation available from the operations team, and is suited to someone confident running a site largely on their own initiative.

About the Role

Our fantastic team is on the search for a hardworking, passionate and experienced Resort Manager to join our team. The Resort Manager performs and supervises duties in technical animal care, office routines, and customer relations. You'll maintain the boarding facility's appearance and general housekeeping to provide a comfortable, professional boarding environment, always complying with Health and Safety requirements.

Responsibilities include but are not limited to:

• Overseeing all resort staff on policies and procedures

• Ensuring the well-being of pets through detailed attention to feeding, behaviour, exercise, cleanliness and comfort as per client requests

• Creating a positive and memorable client experience by exceeding customer expectations and actively increasing customer loyalty

• Implementing new procedures and discussing strategies with the leadership team

• Staff recruitment and training

• Maintaining efficient staffing and rostering

• Conducting staff performance reviews as required

• Ensuring WHS requirements are implemented and abided by

• Regular assessment of the property and reporting maintenance requirements

• Financial reports including completing end-of-day items

• Stock ordering and maintaining stock take

Essential Requirements

• 3–5 years of experience leading a team

• Superior customer service skills, including face-to-face and written communication

• Commitment to work weekends and holiday periods (incl. Christmas Day and New Year's Day)

• Full Australian working rights

• Current driver's license and vehicle access (Camelot is not well served by public transport — you'll need your own transport to site)

• Comfortable with the physical demands of the role — regular standing, walking, bending, and lifting, and working outdoors in all weather

• A proactive, "can do" attitude with a strong focus on customer service, pet welfare, and facility cleanliness

• Confidence working autonomously, with limited on-site backup

Bonus points if you have 

• A qualification in Companion Animal Services (or similar), or farm/large animal experience 

• Dog training or behavioural knowledge 

• A management degree or certificate 

• Confidence with booking/reservation systems 

• A love of learning and teaching others 

• Enjoys creative problem solving with the confidence to share and execute with leadership 

Why you’ll love it here 

• Bi- Monthly Virtual leadership sessions – connect regularly with collaborative leader and supportive fellow managers 

• Hands – on management support – your experienced Operational Supervisor will check in regularly and be available for ongoing guidance. 

• A dynamic workday – no two days are the same; you’ll work with animals, people and a fantastic team 

• Real ownership of the resort – bring your ideas to life and make a meaningful impact. 

Please include a cover letter outlining why you are the right candidate for this position, alongside your resume. We advise that only shortlisted candidates will be contacted. We thank you in advance for your interest.

If you have any questions please feel free to send them to Shasta Mendez, Operational Supervisor, ******@petpro360.com.au