Visitor Experience Officer

• Multiple Part time and fixed term roles available 

• Availability to work evenings and weekends is essential

• Immediate start and October/November intake opportunities available

• Work at one of Victoria's most iconic wildlife destinations - Phillip Island Penguin Parade

About the Phillip Island Nature Parks

• We are a leading conservation and sustainable tourism organisation.

• We take pride in fostering a flexible, inclusive, and supportive workplace culture where your contributions are valued, and your professional growth is encouraged.

About the Role

• The role is to deliver exceptional, authentic, and inspiring visitor experiences through outstanding customer service across ticket sales, retail, guided tours, and visitor engagement activities.

About You

• You thrive on creating exceptional, genuine, and inspiring experiences for every visitor and have a passion for wildlife and conservation.

• Experience in tour guiding is highly regarded, with confidence in leading groups, sharing engaging stories, and bringing our wildlife and conservation work to life.

• Language skills are also highly desirable, helping us connect with visitors from around the world.

• You may be seeking part-time work, a meaningful role alongside other commitments, or an opportunity to build your career in tourism.

• You hold or are willing to obtain: a Working with Children Check, Drivers License and First Aid Level II & CPR certificate.

The Benefits

• Multiple part-time roles available - Minimum 20 hours per fortnight

• Scale 1 hourly rate - $31.95 inclusive of hourly allowance for 7-day roster (Mon to Sun) & public holidays

• Position covered under Phillip Island Nature Parks Enterprise Agreement.

• Access to our Employee Assistance Program (EAP) for you and your family.

• Opportunities for professional development.

• Excellent leave entitlements including paid parental leave and the ability to purchase additional leave.

• Discounts on entry fees in to our attractions, food, beverages, and retail purchases.

• Stunning coastal work location, with one of Australia's leading conservation and sustainable Ecotourism organisations.

• An opportunity to be part of the magic each evening as the Little Penguins return to shore.

• Be part of a purpose-driven organisation where every visitor experience you create helps support vital conservation and sustainability outcomes. 

How to Apply

If this sounds like you, please apply by submitting your resume and sharing why you'd be a great addition to our team.

Applications close on Sunday August 30th, 2026.