Operational Security & Loss Prevention Specialist

Company Description

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

Job Description

• Love what you do and leave your mark
• Be based in either Sydney, or Adelaide
• Investigate incidents and manage risk across the ALH Hotels for NSW/SA/TAS

As an Operational Security & Loss Prevention Specialist, you will act as a frontline risk management professional dedicated to protecting our team members, customers, and company assets, with a primary focus on our Hotels business. 

Adopting a proactive and highly visible field-based approach, you will provide robust, hands-on support to state operational teams. 

Your core function is to mitigate operational risk through balanced reactive response and proactive measures—including unannounced site assessments, investigating critical security incidents, conducting loss investigations, and driving the on-the-ground execution of our national risk strategies (including the 'At Risk' program). 

Please note: This role requires dedicating the majority of working hours to an on-site presence within venues, balancing priorities across the roles portfolio and also requires availability to work a scheduled rotational weekend roster.

Sound good? Read on.

Here's a snapshot of the responsibilities:

• Conduct and lead complex on-site investigations into internal theft, fraud, and significant cash or stock losses.
• Analyse procedural irregularities and variance data to identify root causes, lead/support investigative interviews, and provide targeted training to high-variance venues to reduce errors.
• Investigate critical security incidents and criminal activity to implement root-cause mitigation strategies. 
• Develop physical security programs ("target hardening" locations via physical security, alarms, and cash protection), provide immediate incident response, and coach venue leaders on best-practice controls.
• Act as the local Subject Matter Expert (SME) for all risk and protection matters.
• Prioritise and conduct unannounced, risk-based venue visits and holistic reviews to assess local risk levels, identify vulnerabilities, and deliver localised training.
• Build and maintain strong relationships with Police, regulatory authorities, security vendors, and external partners. 
• Prepare detailed evidence briefs to support Police action and court outcomes.
• Partner with Format Partners to assess and mitigate risks for new builds, renewals, and venue acquisitions, while contributing to company-wide risk policies, procedures, and training materials.

Qualifications

Now let’s talk about you: 

• You bring a minimum of 3 years of relevant experience in a comparable loss prevention role or within Endeavour Operations.
• Proven experience in multi-site loss prevention or corporate security (Law enforcement experience is advantageous).
• Demonstrated expertise in formal investigative techniques, including interviewing, evidence gathering, physical security controls, cash handling controls, and internal fraud prevention.
• Strong commercial acumen with the ability to analyse, interpret, and present data points relating to loss prevention, translating insights into actionable risk strategies in a fast-paced environment.
• You are a skilled communicator with strong lateral influencing skills, using a positive, coaching communication style to build rapport and engage with staff at all levels.
• Work autonomously, manage dynamic workloads effectively, and maintain resilience under pressure. 
• You are a pragmatic problem-solver who leads effectively through ambiguity and thrives in an active, hands-on field role.
• Previous Venue Management experience is highly regarded. 
• Proficiency in utilising Google Suite, Tableau, Google Slides and a thorough understanding of POS and gaming policies/procedures is desirable.
   

The benefits are good too! 

• An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W 
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

Additional Information

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.  

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup