Customer Support Specialist

About usCookaborough is a Melbourne-based software platform providing an end-to-end operating solution to hundreds of passionate ready-made meal businesses around Australia.
As well as providing a powerful suite of online tools designed specifically for ready-made meal businesses, we also provide a marketplace where people can find businesses providing locally made, fresh, nutritious, and delicious meals that meet different dietary requirements and cultural tastes.
Cookaborough also enables food businesses using the platform to service the growing Support at Home and NDIS markets. These are two rapidly growing segments that are not only good for business but also extremely rewarding to be able to service. With a proven and much-loved product, the business is experiencing significant growth, and is about to exceed $20m of annual transaction value.
How you’ll make an impactWeʼre looking for a Customer Support Specialist to support our growing community of Cooks, Care Providers and Customers. This role is perfect for someone who thrives on solving problems, enjoys working in a fast-paced SaaS environment, and has a compassionate touch, especially when supporting Support at Home (SaH) and NDIS customers.
What you’ll doManage phone, email and LiveChat enquiries.Offer guidance, training and compassionate support to a diverse group of stakeholders.Collaborate with internal teams to investigate and resolve issuesEnhance our Help Centre to empower customers to resolve issues independently.Spot trends across various data sets, market insights and customer behaviours to identify and deliver process improvements.Support the Product team by testing new features and provide feedback on the functionality and user experience.
What you’ll bringEssential:1+ year of Customer Support experience, ideally with a SaaS business.Experience in managing phone, email and website enquiries via a ticketing system.Familiarity with providing guidance, training and support to diverse stakeholders.Excellent problem-solving skills and a tech-savvy mindset.Strong attention to detail.Stakeholder management.Patience, empathy and a genuine desire to help.Excellent written and verbal communication skills.
Bonus:Experience with the food industry.Experience supporting SaH/NDIS customers.B2B/B2C SaaS platforms.
This is a fantastic opportunity to make an impact in a fast-growing, mission-driven company. Work with an amazing team that values collaboration and innovation and is transforming how ready-made meal businesses operate. We offer a progressive culture, a competitive salary package and flexible working arrangements.
Ready to help Cooks grow their businesses and hungry households solve their dinner dilemmas?
Apply now and join us at Cookaborough!