Case Coordinator National Immigration Support Services - Permanent Full-time -Parramatta

About the Organisation

At Life Without Barriers, we recognise the challenges refugees and asylum seekers face in rebuilding their lives in Australia.

Through our National Immigration Support Service (NISS), we provide compassionate, culturally safe, and trauma-informed support to asylum seekers and refugees living in the Australian community. We walk alongside individuals and families on their journey, helping them navigate what can be complex and challenging systems and empowering them to reach their goals, one step at a time.

About the Role

         Employment Type: Permanent

         Attendance: Full Time - 38 hours per week

         Office Location: Parramatta, with flexibility to work from office and home

As a Case Coordinator within the Intake team, you will provide personalised, responsive, and high-quality assessment and triage support to clients. This role is critical in ensuring timely access to services and building strong pathways for support.

In this role, you will:

• Conduct thorough intake assessments to determine client eligibility and immediate support needs
• Work collaboratively with clients to prepare, complete, and submit SRSS applications accurately and in a timely manner
• Assist clients with referrals to appropriate community supports and services, ensuring coordinated and holistic support pathways
• Ensure client safety by undertaking risk assessments, developing safety plans, and maintaining accurate, compliant, and timely records
• Build strong, trust-based relationships with clients and their families, using strengths-based, culturally responsive, and trauma-informed approaches
• Engage and collaborate with internal and external stakeholders, including conducting outreach assessments and representing the program within the community
• Deliver presentations and information sessions to external organisations to increase awareness and understanding of NISS supports and referral pathways

 Skills & Experience

• Tertiary qualifications in Human Services or related discipline
• Case coordination experience, including developing and implementing case plans that support clients' independent living and their ongoing eligibility for services.
• Experience working in Mental Health and/or Domestic Violence sectors will be highly regarded 
• Ability to perform comprehensive assessments in areas such as finances, health, housing, social needs, vocational skills, and education.
• Experience managing clients with complex physical and mental health issues
• Working understanding of current casework practices for Culturally and linguistically diverse clients.
• Multilingual communication skills would be highly regarded

Successful candidates will be required to clear probity checks including National Criminal History Record Check and any relevant stated based checks.

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For general role enquiries contact zina.campbell@lwb.org.au. Please note: We do not accept applications to this email.

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight 27^th August 2026. 

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.