Neighbourhood Administrator

About the Role:

The Neighbourhood Administrator role is essential in supporting our Housing & Impact tenancy teams and ensuring smooth administrative operations that enhance customer wellbeing and engagement. This is a 3 month contract, part time 21 hours a week opportunity based in our Maitland & Raymond Terrace offices.

Key Responsibilities:

• Maintain accurate and current records across all systems.
• Schedule customer wellbeing visits and manage related data entry tasks.
• Prepare lease packs and complete associated administrative duties.
• Respond to internal and external inquiries via email, phone, and occasionally face-to-face.
• Triage email inquiries and direct them appropriately within the team.
• Collaborate with team members to plan and coordinate customer engagement events.
• Provide general administrative support including meeting logistics, document control, data entry, correspondence, and postage.

What we look for in you:

• Strong respect for confidentiality and privacy, with a solid understanding of compliance and risk management.
• Ability to collaborate effectively using digital platforms and virtual tools.
• Exceptional customer service skills across various communication channels.
• Technical proficiency in job-related tasks.
• Flexibility and adaptability to evolving technologies and procedures.
• Excellent listening and feedback-seeking skills.
• Clear and concise written communication tailored to different audiences.
• Professionalism and personal integrity.

How to Apply:

To be considered for the Neighbourhood Administrator position at Hume Housing, we invite you to submit your resume accompanied by a cover letter that clearly articulates how your qualifications, skills, and experience align with the job description.

WHY WORK WITH US?

As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW. We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs. From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We are diverse, dedicated, fun and flexible. We welcome those who share our values and our purpose of providing people with opportunities to prosper. Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector.

We also offer:

• Above Award salaries – Social, Community, Home Care & Disability Services Industry AWARD, Level 3 
• 21-hour work week
• Salary packaging 
• Career development opportunities 
• Access to EAP Counselling Service 
• Additional Leave

Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from all people including people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people, and people from culturally and linguistically diverse backgrounds.