Customer Service and Administration officer

Customer Service & Administration Officer

Part Time | Cleveland, Brisbane QLD

About the role

AustraHort is looking for an organised and customer-focused Customer Service & Administration Officer to join our friendly team.

This role is ideal for someone who enjoys working with systems, takes pride in accuracy and loves keeping things organised. You'll support our customers by preparing quotes, processing orders, coordinating freight and maintaining accurate records while working as part of a supportive small office team.

This is a permanent part-time role with weekly hours agreed with the successful applicant, which may include school hours five days per week or a 4 day work week.

As the business continues to grow, this role offers genuine opportunity to expand in both responsibility and career development.

Key responsibilities

• Respond to customer enquiries by phone and email

• Prepare customer quotations and process sales orders

• Coordinate freight and customer deliveries

• Prepare invoices and supporting documentation

• Manage customer backorders and follow up enquiries

• Maintain accurate records using Sage and Microsoft Office

• Update website products and pricing

• General administration and office support

What we're looking for

You'll be someone who:

• Has previous customer service or administration experience

• Has excellent attention to detail

• Is highly organised and enjoys following systems and processes

• Is confident using Microsoft Office (Sage experience is an advantage)

• Has excellent communication skills

• Enjoys working in a small, collaborative team

• Takes initiative and is always looking for better ways to do things

Why join AustraHort?

• Flexible permanent part-time hours

• Friendly, supportive small team

• Work locally in the Redlands/Bayside area

• Varied role where no two days are the same

• Opportunity to grow with the business over time

About us

AustraHort Australia has been supplying native seed and horticultural products across Australia for more than 20 years. We're proud of our reputation for quality, customer service and innovation and we're looking for someone who shares our commitment to delivering an exceptional customer experience.