Claims Officer - Motor Vehicle Insurance | Work from Home

About the Company

You would be working for AAMC - Australian Accident Management Commercial - Australia’s No. 1 accident management company with a strong focus on Motor Loss Assessing. 

AAMC is a national company with a geographical footprint in every state and territory overseen by proactive, experienced, qualified and 'hands on' leaders who are there to support your success
 

AAMC Team Values 

Our staff members support and shape the culture of AAMC by promoting and modelling our Team Values of: 

• Enjoy – We enjoy what we do and constantly strive for success as a team

• Passion - Putting what’s best for our clients, their customers, and each other is at the heart of everything we do

• Integrity – We act with humility and foster an environment where people can put forward ideas to make a difference 

• Curiosity – We explore ideas and are always looking for new ways to make AAMC the best it can be 
   

About the Role - 100% Work from Home

We are recruiting insurance customer service officers with experience within a busy call centre environment or from within a motor claims/assessing environment. People who understand the end-to-end lifecycle of motor repairs and can think outside the box in order to provide an excellent experience for our clients.

You will be responsible for a large and fast-moving portfolio of motor vehicle insurance claims that specifically manage the repair process. You will be part of an engaged team, who are focused on providing a strong customer service, on time, every time.

Daily responsibilities are varied and include:

• Telephone liaising with all repair lifecycle stakeholders (tow/insurers/vehicle owners/fleet agencies/repairers/assessors etc.)

• Critical thinking to negotiate and resolve a variety of disputes with multiple stakeholders

• Assist insurers with recovery action

• Utilise systems to effectively and efficiently manage portfolio workflow (e.g. activities requiring action, diary management prompts)
   

Skills & Experience

Essential

• Insurance experience

• Intermediate knowledge of Microsoft Office suite, including Outlook

• Demonstrated exceptional customer service

• Strong verbal communication skills

• Attention to detail

• Ability to interact in a diverse environment

Advantageous

• Claims management/assessing experience

• Ability to work independently and within a team

• Demonstrated time management skills in a fast-paced environment

• Ability to rapidly adapt to seasonal workflow.
   

Remuneration

Hourly Rate reflective of experience + Super
 

Work Type

Full time permanent positions available immediately. 
 

Culture & Benefits

AAMC prides itself on its professional yet friendly culture where everyone has a 'can do' approach and a focus on the provision of our unique and exceptional customer service.

A comprehensive training and mentoring program on offer for the successful applicant and also continuous learning and development opportunities available.
 

Location

Work from your home-based office full time. 
 

How to Apply

Click on “Apply Now”.  Important: Please provide a cover letter stating your experience in managing an insurance claim, accompanied by a resume indicating all insurance experience. 

If suitable applications are received, this position may be filled earlier.

Successful applicants will be required to obtain a National Australian Police Check