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Internal Consulting Group
Client A prestigious client of ICG is embarking on an enterprise-wide digital transformation centred around implementing a next-generation industry-specific CRM platform. This initiative aims to modernise operations, …
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About the role
Client
A prestigious client of ICG is embarking on an enterprise-wide digital transformation centred around implementing a next-generation industry-specific CRM platform. This initiative aims to modernise operations, consolidate systems, and leverage data analytics for strategic decision-making across their diverse business units. We seek an exceptional technology consultant to help shape our proposal and drive successful project execution
The project is world-class in nature and will require CRM expertise that satisfies the needs of a complex multi-dimensional entertainment, education, recreation, accommodation, conference and event space, with the fusion of leading and bleeding-edge technologies which will be showcased to local and global clients
Develop a comprehensive training strategy to support the adoption of a new CRM platform by a small marketing and communications team.
Create user guides and training materials that will help users understand the new workflow
Conduct training sessions for different user groups
Support change management initiatives
Enable knowledge transfer to internal teams
Skills and experience required:
10+ years of enterprise CRM implementation experience
Deep expertise in modern CRM platforms and industry trends. Tessitura CRM experience and knowledge preferred.
Proven track record in large-scale digital transformation projects
Excellence in stakeholder management and communication
Change management and training delivery expertise
Start date: 4-8 Weeks, support will be on a part-time basis and be propositional to ability to add value Duration: we anticipate 2.5 - 3 days a week, depending on the stage of the project
Rate: The daily rate to the consultant will be AUD$1,750+ per day, reflecting the
seniority required and part time nature of the role
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