System Administrator

Business Overview:

mCare Digital Pty Ltd (ABN: 32161052571) is a 100% Australian-owned tech company focused on developing cutting-edge wearable and IoT solutions tailored to the needs of the Aged Care, Disability Support, and Personal Safety industries. Our advanced assistive technology enables carers, healthcare providers, government bodies, and monitoring services to remotely oversee and support individuals in real-time, ensuring safety and well-being through our integrated software platform and devices.

Key Responsibilities:

The System Administrator is responsible for ensuring that mCare’s Wearable and Information Systems are operational and optimised to support organisational goals. The role involves configuring and maintaining devices, applications, systems, infrastructure and connectivity for customers, service providers and stakeholders with ongoing support of these digital solutions. With a strong focus on wearable technology and virtual care infrastructure systems, the System Administrator contributes to both the technical and operational excellence of the company, supporting the ongoing improvement of user experience, compliance, and service delivery across all service pillars and industries.

Key duties include:

·       Plan, install, configure, maintain and support IT and Wearable operating systems, servers, hardware, devices, software and databases to ensure optimal system performance and reliability.

·       Monitor and maintain server and device infrastructure, network performance and communication & connectivity systems, identifying and resolving technical issues as required.

·       Design, maintain and optimise database architecture, data structures, tables, data dictionaries and naming conventions to ensure data accuracy, consistency and completeness.

·       Configure, maintain and provide technical support for enterprise grade wearable devices and other IoT devices

·       Implement and maintain technical documentation, guidelines, system policies and operational procedures to support the effective administration of IT systems.

·       Establish and maintain backup, recovery and disaster recovery procedures to protect critical systems and data and support business continuity.

·       Implement and monitor system security and integrity controls, including access controls, security applications and other measures designed to protect IT infrastructure and data.

·       Diagnose, troubleshoot and resolve server-related hardware and software faults across workstations, servers and communication infrastructure.

·       Liaise with security vendors, suppliers, service providers and external IT resources to coordinate technical support, security solutions and service delivery.

·       Assess existing IT infrastructure and identify current and future network and server requirements.

·       Test, diagnose and deploy firmware, software (such as those using Android OS, Android Wear, Tizen) to existing wearable & IoT devices and future products rolled out by mCare Digital

·       Enhancing CRM and IoT provisioning platforms such as ConnectiveCare in collaboration with developers and users.

Skills and Qualifications:

·       Bachelor’s degree or higher qualification in information technology, Information Systems, Computer Science, or a related discipline

·       Minimum 2 years of full-time relevant industry experience (or equivalent part-time experience)

·       Experience in maintaining wearable device firmware, software provisioning platforms and IT infrastructure

·       In-depth knowledge of System Administration and Maintenance, including ability to install, configure, maintain and troubleshoot operating systems, servers, wearable OS and associated software

·       Proficiency with IT Infrastructure and Server Management

·       Knowledge and experience maintaining CRM or IoT provisioning systems like ConnectiveCare or similar

·       Strong understanding of system security measures, access controls and security protocols to protect IT infrastructure and data

·       Good communication and interpersonal skills