Correctional Case Officer

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Typical earnings $75,077 p.a. + super, with opportunities to earn above $95K p.a. + super
• Hourly rates increase as you achieve Correctional Officer Level 2 and Level 3
• 5 weeks annual leave
• Enjoy a 7-day fortnight roster with excellent work life balance
• Uniforms and lunch provided
• 24/7 access to medical & mental health support via Sonder
• Flexible salary packaging options
• Ongoing career progression and development opportunities
• Certificate III in Correctional Practice, fully funded while you earn
• A supportive, team-first environment with trusted leadership

Make an impact at Serco

As a Correctional Case Officer, you will play a key role in supervising, managing, and supporting inmates while ensuring safety, security, and rehabilitation in a respectful and structured environment. You will work in Clarence Correctional Centre helping inmates prepare for reintegration into society.

In this role, you will:

• Supervise and manage inmates while promoting rehabilitation and reintegration
• Conduct searches, monitor inmate activities, and maintain a structured, secure environment
• Use communication and problem-solving skills to defuse tense situations and maintain order
• Work closely with multidisciplinary teams to ensure inmate welfare

Serco is a place for you

You could be a great fit if you have:

You don’t need experience, just the right mindset. We’ll provide full training!

• Strong communication, empathy, and resilience
• Ability to stay calm under pressure and solve problems with sound judgment
• Physical fitness to meet role demands
• A valid Driver’s Licence
• Willingness to complete Certificate III in Correctional Practice (fully funded)

As this is a position of trust, shortlisted candidates will undergo a Police Check and full probity assessment.

Have questions? Reach out to Charlotte at Charlotte.Freeman@serco-ap.com we’d love to chat.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.