Practice Manager

Founded in 1996, Jobfit Health Group is a leading occupational healthcare provider with wholly owned and operated centres across Australia and New Zealand.  
  
We are the industry leader in the delivery of pre-employment medical assessments and pre-employment work fitness assessments, which is supported by our receptionist as the first point of contact for those accessing our services.

We’re on the lookout for a proactive, goal-oriented Practice Manager who is ready to thrive in a fast-paced environment. As a key member of our growing team, you’ll work closely with our leadership group to drive operational excellence and contribute to our ongoing success.

The position is in Sydney CBD, New South Wales and is full-time, Monday to Friday, 38 hours per week, with a tailored training program delivered upon commencement.  We ensure that you have the necessary skills and training to provide consistent and quality customer service, to ensure your success in the role.
    
About the role:

• Oversee day-to-day clinic operations
• Managing and optimising bookings (including accepting appointments)
• Responding to and investigating basic patient complaints in a timely and appropriate manner
• Collaborate with the coordination hub to streamline bookings and optimise doctor workflow processes
• Develop, implement, and maintain systems and processes to support efficient clinic operations
• Implement and uphold policies and procedures to ensure compliance with regulatory and organisational standards whilst adhering to WHS
• Ensure delivery of high-quality patient care and service throughout clinic appointments
• Support the Area Manager with workforce planning and recruitment activities as needed
• Coordinate rosters for both clinical and non-clinical staff
• Oversee training and development initiatives for the team and lead induction and orientation programs
• Provide direct leadership and supervision to clinic reception staff

  What we need from you:

• Diploma in Business Administration, Management or a related field (highly desirable)
• Minimum of 2 years’ experience in a similar role
• Demonstrated experience in team leadership
• Strong working knowledge of patient management systems and Microsoft Office Suite
• Ability to provide basic onsite IT support to clinic staff
• Excellent communication skills, with the ability to listen actively and convey information clearly
• Strong organisational skills with the capacity to manage multiple tasks effectively
• Dependable and reliable, consistently delivering high-quality work on time
• Proven ability to work collaboratively as part of a team
• Drivers licence with reliable vehicle as the role requires travelling between metro and coast locations  
• Commitment to Work Health and Safety (WHS) or Occupational Health and Safety (OHS) responsibilities, in accordance with relevant State and Territory legislation, Partnered Health policies, and the requirements of all affiliated clinic sites

  Why join us:

• Novated Leasing
• Employee Assistance Program
• Ongoing support provided by your Leader
• Candidate Referral Program - incentivized through recognition and reward for staff who refer high calibre candidates
• Personal development – expand your knowledge with our in-house online learning and development centre
• Engagement surveys – we listen to you, as a team member and take action on the issues that matter to you
• Financial Wellbeing Checks and advice from our corporate financial planning partner
• Diverse and inclusive workforce that reflects the diverse community in which we operate in

   Aboriginal and Torres Strait Islander people are encouraged to apply.