Service Coordinator – Commercial Kitchen Equipment

PTL Equipment Services is a trusted name in commercial kitchen equipment service and maintenance, supporting some of Melbourne's busiest hospitality venues, national franchise groups, aged care providers, and large-scale catering operations.

We're a tight-knit, growing team that values quality workmanship, reliability, and looking after our people.

We're looking for an experienced Service Coordinator to be the link between our customers and our field technicians. You'll be the first voice customers hear when their equipment goes down, and the person who keeps our service operations running smoothly — logging jobs, scheduling technicians, and keeping customers informed from first call to completed job.

This is an office-based role and the operational hub of our business.

• Taking incoming service calls from customers and logging jobs accurately

• Scheduling and dispatching field technicians to maximise efficiency across Melbourne

• Keeping customers updated on job status, ETAs, and completions

• Raising purchase orders and following up parts for open jobs

• General service administration — job reports, invoicing support, and record keeping

• Occasional operational support, such as picking up or sending out parts

• Proven experience in a service coordination, scheduling, or customer service role — ideally in trades or field services (HVAC, plumbing, electrical, equipment service, or similar)

• Experience logging and managing jobs in a field service management system

• A confident, professional phone manner — you'll be dealing with busy chefs and site managers who need clear answers

• Strong organisation and the ability to juggle competing priorities calmly

• Current Australian driver's licence

• Experience with Simpro or similar platforms (AroFlo, ServiceM8, Fergus) — full training on our systems provided, so you don't need to know our exact setup

• Background in commercial kitchen equipment, catering, or hospitality services

• Spare parts, purchasing, or invoicing experience

• $75,000 – $85,000 + super, based on experience

• A genuine hub role — you'll run the day-to-day service operation, not just answer phones

• Ongoing training and support

• Stable, long-term role in an established and growing business

• Free on-site parking

• Established and growing business with a strong industry reputation

• Diverse customer base across commercial kitchens and major venues

• Small enough that your work is visible, big enough that the work keeps coming

• Long-term stability in a secure role

Please include:

• Resume outlining your relevant experience

• A short note on the field service or job management software you've used

If you're an organised, people-focused coordinator who takes pride in running a tight ship — we want to hear from you.